Led Client App team of 8-12 engineers responsible for key client workflow tooling (~65% of all client traffic) as well as APIs. Grew initial team from 5 to 10 engineers via internal and external hiring.
Delivered results across a variety of projects:
* In response to the Dec 2023 Red Sea Ocean Transit Disruption incident, built and launched customer-facing impacted shipment map view and downloadable report in 48 hours. Over 25% of clients engaged with it, leaving strong positive feedback, and it was spotlighted in company and executive-level marketing across social channels.
* Led 7-month cross-team project with 24 engineers, delivering a new shipment tracking system that increases Flexport's accessible share of wallet for enterprise clients from 25% to 100%.
* Improved P95 page load speed across three largest pages by 2x to 4.5x (11.6 => 2.1 seconds).
* Migrated session replay from FullStory to Datadog, reducing cost from $6700/mo to $350/mo.
Engaged and motivated team through culture, vision/strategy, and reinforcing the motivation behind each project.
* Cultivated supportive, learning-focused, highly engaged team culture, with multiple engineers reported it was their favorite team to work on.
* Held monthly team presentations connecting projects to team vision/strategy and broader company goals.
* Planned and hosted a 2-day onsite ramping engineers on the customer personas and pain points, and regularly involved engineers in follow up customer research sessions.
Supported and coached individual engineers:
* Supported career growth of engineers, giving direct feedback and assigning specific projects to help them grow. Successfully coached engineers to reaching SWE2, Senior SWE, and Staff level roles.
* Managed through change, leading the team through two rounds of layoffs and reorganization using empathy and active listening to be a stabilizing presence for the team.
