•Led the team in close collaboration with product management, engineering, and 5+ cross-functional teams to define requirements and end-to-end user stories for a network monitoring SaaS product overseeing 1.15 million devices, contributing to a revenue increase of $14 million+ by 2023
•Crafted and launched key-feature designs based on usability testings insights and customer feedback, iteratively delivered over 5 releases, achieved a 28% increase in product-booking rate and expanded product services coverage from 20% to 70% of the US population
•Spearheaded the revamp of design process to enhance efficiency and transparency in decision-making and to streamline deliverable timelines
•Conducted accessibility audits for 5+ cross-platform products, ensured compliance with WCAG 2.1 AA standards, and achieved an accessibility score of 88%
