San Francisco, California, United States
• In charge of overall guest experience alongside two others, requiring involvement in all aspects of store operations in order to meet performance metrics.
• Collaborated with security in order to keep guests feeling safe and secured while in store.
• Cooperatively trained other leader's department team members in attaining skillsets necessary to provide exceptional guest interaction.
• Trained frontend team-members beyond job requirements in order to source them to other departments in need of help.
• Working alongside logistics team to continuously keep high demand readily available for guests who are brand loyal or having specific needs/requirements.
• Created the weekly schedules of up to 50 team-members, tailoring it to meet commonly changing business needs (such as holiday events, conferences, vacations, etc.).
• Went solo during the start of Covid Pandemic as two other leaders were not available.
• Implemented many covid related changes in order to comply with goverment mandates for the store to stay operational.
• Trained proper covid safety practices in order to keep store safe and prevent covid spread.
• Supported team members mentally and emotionally in order to keep morale high.
