Evolve and iterate on the information architecture and navigation patterns, improving organization and visibility.

Conduct UX audits of the My Verizon App to pinpoint visual inconsistencies, usability issues, and accessibility gaps, driving improvement on the quality of the end-user experience.

Maintain consistency with the Verizon Design System and the brand.

Collaborate with stakeholders across cross-functional teams to define project goals and align on expected outcomes.

Oversaw and reviewed team’s deliverables to maintain design quality, brand consistency, and client satisfaction.

Facilitated clear communication with clients, assessing needs, presenting design solutions, and providing strategic recommendations.

Simplified complex B2B client content into engaging visuals for print and digital materials that improved customer understanding.

Worked closely with designers, developers, and copywriters to deliver high-quality projects on tight deadlines.

Designed onboarding guides, user manuals, and marketing collateral that supported product adoption across hospital enterprise clients.