# Lillian L.

> Senior UX Designer @ Verizon

Location: New York, New York, United States
Profile: https://flows.cv/lillianl

## Work Experience
### Senior UX Designer @ Verizon
Jan 2022 – Present | New York, New York, United States
• Design for Verizon’s B2C app and web platforms, delivering experiences that balance user needs with business objectives.
• Evolve and iterate on the information architecture and navigation patterns, improving organization and visibility. 
• Conduct UX audits of the My Verizon App to pinpoint visual inconsistencies, usability issues, and accessibility gaps, driving improvement on the quality of the end-user experience. 
• Maintain consistency with the Verizon Design System and the brand.
• Collaborate with stakeholders across cross-functional teams to define project goals and align on expected outcomes.

### UX/UI Designer @ Unknown
Jan 2021 – Jan 2022 | New York, New York, United States
• Redesigned APAMSA’s website, modernizing the interface and standardizing site structure to improve usability for 4,500+ members.

### Lead Graphic Designer + Account Manager @ Gallery Design Studio NYC
Jan 2020 – Jan 2021 | New York City Metropolitan Area
• Led and managed client projects from concept to delivery, ensuring on-time delivery and fulfillment of business objectives.
• Oversaw and reviewed team’s deliverables to maintain design quality, brand consistency, and client satisfaction.
• Facilitated clear communication with clients, assessing needs, presenting design solutions, and providing strategic recommendations.

### Graphic + UX/UI Designer @ Gallery Design Studio NYC
Jan 2019 – Jan 2020 | New York City Metropolitan Area
• Produced wireframes, prototypes, and design for websites, apps, and collateral, while ensuring brand alignment.
• Simplified complex B2B client content into engaging visuals for print and digital materials that improved customer understanding.
• Worked closely with designers, developers, and copywriters to deliver high-quality projects on tight deadlines.

### Graphic + Junior UX/UI Designer @ Connexient
Jan 2018 – Jan 2019 | Greater New York City Area
• Assisted in research and design of MediNav™, an indoor wayfinding app that improves hospital navigation for patients and visitors.
• Designed onboarding guides, user manuals, and marketing collateral that supported product adoption across hospital enterprise clients.

### Mapping Designer @ Connexient
Jan 2016 – Jan 2018 | New York City Metropolitan Area
• Redrew architectural floor plans into simplified digital maps optimized for integration into the MediNav™ app.
• Tested mapping and routing features, logging issues in Jira to drive fixes that improved location accuracy and navigational reliability.

### Graphic Design Assistant @ Department of Residential Life, Binghamton University
Jan 2015 – Jan 2016 | Binghamton, New York, United States
• Designed digital and print collateral to support on-campus communities, events, and initiatives.
• Rendered 3D models of dormitory buildings, rooms, and furniture, allowing prospective students to visualize the living spaces.


## Education
### Bachelor's Degree in Art and Design: Graphic Design with Computer Science Minor
Binghamton University


## Contact & Social
- LinkedIn: https://linkedin.com/in/lillianlindesign
- Portfolio: https://lillianlin.design/

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Source: https://flows.cv/lillianl
JSON Resume: https://flows.cv/lillianl/resume.json
Last updated: 2026-03-29