With over 7 years of experience in user experience design and architecture, I am passionate about creating innovative, engaging, and accessible digital solutions that deliver value to both users and businesses. I am currently a Senior Product Designer at Resy, an American Express Company, where I lead design initiatives to transform Resy into a high-performing Amex credit card acquisition channel. My work focuses on integrating seamless, user-centric experiences that enhance engagement, drive conversions, and optimize acquisition strategies. I collaborate across teams to implement data-drive design solutions, refine user journeys, and ensure high-impact placements that support business growth. Previously as a Senior UX Architect at American Express, I led design projects for credit card shop and credit card applications, enhancing partner benefits and launching new products on a global scale. Before Amex, I was a UX Designer at IBM where I partnered with clients from various industries to understand their business needs, consult on best practices, and leverage IBM technology to achieve their goals. I also served as a technical specialist for the hybrid cloud management and platform portfolio, facilitating proof of concepts, creating custom demos, and providing user feedback to the product team. I was recognized as an Experience Honoree in 2021, an award given to the top 2% of IBM employees for transforming client experiences. I have multiple certifications from IBM, including Blockchain Essentials and Recognized Teacher/Educator. I have strong skills in social networking, communication, and social media marketing, which I use to connect with users, clients, and colleagues.
2024 — Now
New York, New York, United States
2022 — 2024
New York, New York, United States
2017 — 2022
New York, New York, United States
2016 — 2016
Greater New York City Area
2013 — 2015
Ann Arbor, Michigan
2015 — 2015
Manhasset, New York
Feel free to contact me at lindsey@placeholder.flows.cv