CONVERSATION DESIGN

• User Research & Personas: Evidence-based user profiles, journey maps, and pain-point audits

• Conversation Flows & Logic: Multi-turn dialogue trees, edge-case mapping, and error-handling paths

• Bot Persona & Voice: Brand-aligned personality guidelines, tone-of-voice specs, and sample scripts

• NLU & Intent Design: Curated training data (utterances), intent mapping, and entity recognition

UX DESIGN

• User Research & Data Analysis: Interviews, surveys, persona development, and synthesizing qualitative/quantitative user data

• Strategy & Audit: Competitive analysis and customer journey mapping

• Information Architecture: Sitemaps, navigation models, and user flow diagrams

• Wireframing & Prototyping: Low-to-mid fidelity designs and interactive prototypes

• Testing & Validation: Usability testing and data-driven design iteration

I help lead a nonprofit, nonpartisan volunteer group dedicated to advocating for equitable, sustainable, and cost-effective climate solutions in California. Our work focuses on building legislative support for impactful climate policies through targeted lobby meetings, impactful advocacy campaigns, and robust community mobilization efforts.

• Crafted story angles for our product launch that got featured in multiple publications including the New York Times.

• Designed a bot that made issues around sexual health and consent fun and sexy.

• Developed an investor pitch for an early stage startup that led to successful funding.

• Managed roadmap and implementation of digital solutions for healthcare providers and medical departments, including integration of EMR with research systems.

• Led vision and strategy for EPIC integration with research systems: identified source systems, mapped downstream migration paths, and collaborated with key partners.

• Implemented tools and practices to meet new Medicare research billing requirements.

• Oversaw implementation of large scale clinical and biospecimen data capture projects across research departments.

• Managed cancer research team, project portfolio, and program budget.

• Implemented technical solutions and process improvements for data collection, billing compliance, and efficiency.

• Designed and taught training curriculum for new hires.