# Lindsey Liao

> Product designer at Xero

Location: Melbourne, Victoria, Australia
Profile: https://flows.cv/lindseyliao

I am a strategic thinker, creative problem-solver, and team player. 
🌟
With 5 years of industry experience in UX, I am passionate about creating products that bring positive changes to individuals and the world.

My journey started with being curious about curating art experiences in museum and gallery environments. I was exploring ways of designing a better experience, and that was the moment I found out about User Experience. UX has strengthened my problem-solving skills, helping me untangle complex problems. The skills and knowledge I acquired from other areas enormously help me in learning UX and becoming a better UX designer. 

✦ Skills: 
Product Strategy
Human-Centred Design
Design Thinking
Workshop Facilitation
Stakeholder Management 
Heuristic Evaluation
UX Interview 
Persona
User Journey Map
Rapid Prototyping 
Iterative Design
UI Design 
Coding (Html, cs, JavaScript, React)
Presentation Design

✦  Design tools: 
Collaboration: Miro, FigJam, Lucidchart
Design: Figma, Axure, Sketch, Invision, Balsamiq, AI, PS, XD, Principle
Dev handoff: Zeplin

## Work Experience
### Product Designer @ Xero
Jan 2022 – Present | Hawthorn, Victoria, Australia

### UX Designer @ Monash University
Jan 2019 – Jan 2022 | Clayton, Victoria, Australia
Project: 
Marking Management, eAssessment, Monash Device Checker, eVigilation, Result Management

### UX/UI Designer @ KeyNinja.io
Jan 2018 – Jan 2019 | Melbourne, Australia
Achievement: 
∙ Launched the KeyNinja mobile app on Google store 
∙ Improved the key delivery workflow which reduced the time of lateness by 40%
∙ Reduced 90% of page loading time by adding a new feature 
∙ Redesigned the user dashboard which received 80% positive feedback from users

Roles and responsibilities: 
∙ Redesigned KeyNinja MVP products (mobile app and web app) that deliver optimised user experiences
∙ Used Sketch, Figma etc to create wireframes and interactive prototypes
∙ Tested products and wrote optimisation and “quick fix” recommendations and iterated designs and workflows
∙ Maintained a balance between desirability, viability and feasibility through strong design & stakeholder facilitation
∙ Worked collaboratively with customer support, marketing and development team in an Agile environmen

### Payroll Officer @ L'Oréal
Jan 2017 – Jan 2018 | Melbourne, Australia
∙ Processed the timesheet of Christmas casual beauty advisors weekly in Chris 21
∙ Processed new starters and terminations efficiently and accurately 
∙ Produced payroll report for accounting and finance department 
∙ Assisted HR managers with ad-hoc tasks

### Account Executive @ Ogilvy
Jan 2015 – Jan 2015 | Beijing City, China


## Education
### Master in Art Curatorship
University of Melbourne

### Nielsen Norman Group

### User Experience Design Transform Intensive
Academy Xi

### How to carry out a usability expert review (David Travis)
Udemy

### Bachelor's degree in Tourism management
Beijing Forestry University

### Exchange study in Tourism and hospitality management
Temple University


## Contact & Social
- LinkedIn: https://linkedin.com/in/lindseyliaoux

---
Source: https://flows.cv/lindseyliao
JSON Resume: https://flows.cv/lindseyliao/resume.json
Last updated: 2026-03-31