• 06/2024: Created the Amazon SageMaker Studio pitch deck alongside two other designers from EMR and RDS, which was presented directly to the AWS CEO. This resulted in immediate roadmap approval and the initiation of ongoing implementation.

• 2022-2025: Team Lead for UX in Streaming Services (Amazon Managed Streaming for Apache Kafka, Amazon Managed Service for Apache Flink, Amazon Kinesis Data Streams, Amazon Kinesis Data Firehose): Led design strategies to optimize the user experience across streaming platforms, driving measurable improvements in customer satisfaction (e.g., enhanced time-to-value scores and positive customer feedback from re:Invent).

• 2022-2024: Optimized the console interface, reducing 271 user clicks in the end-to-end process, enhancing navigation and task completion efficiency.

• 2022-2025: Identified and resolved 58 UX-related bugs, significantly improving user experience and ensuring smoother workflows for end users.

• 2023: Transformed the console to meet accessibility standards, ensuring inclusivity and usability for a broader range of users.

Created UX strategy and led design for innovative next-generation SD-WAN with Multi-Cloud integration. Outlined the future network vision with personas, stories and flows. Presented ideas to product management and engineering VPs to get support and resource. Collaborated across 7 teams to build SaaS in agile process.

Hosted meetings to engage with Cisco customers, partners, AWS, Azure and Google engineers. Aligned everyone on the same multi-cloud vision, user stories and product scope.

Reduced amount of time to configure SD-WAN from 3 weeks to 2 hours by simplifying 98 existing templates and 873 parameters into 6 intent-driven feature profiles. Increased the success rate of deployment by implementing smart defaults across major use case scenarios. To simplify the process of extracting issues in logs and correlating events, I created designs to visualize network structures and designed AI interface for users to perform troubleshooting.

As bridge between business and users, I am the key person to drive user research, feature prioritization and across-team collaboration. I conducted internal and external user research to develop unique value for the new products. I coordinated work sessions with all product owners and guide developers in 6 scrum teams in multiple locations. I collaborated with Mayo Clinic and ICSL lab to create microservice system for analyzing large amount of complicated genomic data. I created short-term and long-term Machine Learning strategy and implemented multiple AI tools into the softwares.

Accomplishments:

From concept to release, I designed the TruSight Software Suite, an unique end-to-end clinical lab application. It was released and announced in JP Morgan Healthcare Conference and got great reviews from Beta customers. I got nominated for Illumina Innovation Award. With great features, TruSight Software Suite helped beta customers solved many unsolved cases.

Collaborated with Genomics England on 100,000 Genomes Project. Researched and designed features in Variant Interpreter, Knowledge Network and CaseLog for population sequencing. The application has sequenced 100000 DNA codes of patients, leading to better, earlier diagnosis and personalized care, for cancer, rare diseases and infectious diseases.

Enhanced UX hierarchy for BaseSpace Sequence Hub. Researched and created user journey map and system flows for app launch in EU and China.

Lead the user experience design and research for cloud payment solutions, e-commerce, and retail payment processing automation software for small and midsize companies.

Accomplishments:

Create Single Sign-On (SSO) strategy and user management portal that allows admin to control privileges across multiple organizations.

Simplify the customer on-boarding flows and create rapid configuration process. Ensure all the customers without tech background can use application to quickly collect payment online or through mobile devices. Design the reward application that can connect to POS reader to make payment.

I serve as a user experience strategy counselor to product and solution marketing leaders, driving the whole company’s website redesign which includes the local and international online stores. Based on user research, competitor analysis and stakeholder interviews, I created the UX strategy and vision ensuring they align with the business goals and to ensure customers have a great experience.

Brief Responsibilities:

• Create personas, user journey maps, strategic UX flow diagrams and UX architecture.

• Conceptualize and execute UX model, strategic plans and vision for User Experience initiatives for local and international websites and online stores.

• Analyze data and perform usability testing to help drive key decisions in the development process.

• Develop wireframes, rapid prototypes, and function specifications.

• Conduct usability studies and create findings reports and presentation for multiple teams.

• Collaborate with corporate executives to align user experience with the business goals.

• Redesign CMS system, navigation flow and site-wide templates.

• Create international brand experience for global market and plan all the regional e-commerce website developing strategies.

• Lead projects from beginning to end which includes identifying needs in the content marketing plans and collaborating within agile development/deployment teams.

Accomplishments:

• Redesigned UX hierarchy of the product purchasing page, online store and shopping cart has converted over $1 million in sales in it's first week of being online.

• Optimized information architecture and simplified page flow has decreased drop off rates by more than 30%.

• Redesigned features on the RED armory page which drove over 50% increase in repeat-visitor traffic to red.com which resulted in over $300,000 in purchases within a month.