Senior UX Strategist on the Digital Employee Experience team.

Driving employee-focused workplace technology solutions at Adobe.

Focus Areas:

• AI-powered workplace experiences

• Next-generation workflow tools

• Employee experience design

AI Assistant tools - Worked with the customer support services and technology teams to build knowledge search tools that leverage NLP and LLM capabilities to aid support engineers in finding knowledge to help resolve customer issues quickly and reduce TTR.

Led research, journey mapping, and service blueprinting for the behavioral health treatment pre-certification process at Carelon Behavioral Health.

Collaborated with Clinical Associate Operations teams to analyze and orchestrate design strategy for new product initiatives.

Led a diverse team of 16 researchers, designers, content strategists, and front-end developers to establish best practices, set quality standards, refine and improve processes and outcomes for building the CARES platform- a system used by county workers statewide who are devoted to the safety, permanency, and well-being of children at risk of abuse, neglect or exploitation.