Led a talented design and research team focused on driving UX advancements for our Observability product suite, a performance monitoring system for IT infrastructure, applications and services.

Steered buildout and launch of two products that fueled new market expansion and integrated six disparate applications into cohesive end-to-end experience together with core platform.

Addressed churn challenges by driving adoption across key customer journeys by restructuring multi-disciplinary product development process with learn/build loops.

Scaled organization by 2.5X to meet skyrocketing business demands through digital market shift while sustaining high employee engagement (90%)—and improving manager effectiveness (95%)—amid pandemic in organization with historical in-office culture.

Evolved service-centric team into proactive, strategic partner with UX at the center of product dialogue, holistic design approach and coordinated cross-functional efforts.

Instilled customer confidence through new UX security measures that reduced bad actor communication traffic by 94%.

Scaled organization by 3X, drove UX enhancements that fueled annual recurring revenue by 2X to $100M while enabling expansion into enterprise, and led buildout of design system.

Facilitated development of next-generation product vision that helped company secure Series D funding and ensure successful go-public effort ($5B valuation).