• Moderated 3 baseline data collection studies for Apple Vision Products Group (VPG), supporting Study Manager and Algorithms team of 10 researchers and ~20 Software Engineers through detailed iWork Suite documentation, pre-study task management, and CLI data collection for three hardware labs. Trained and mentored 4 moderators.

• Trained and mentored four moderators on UX best practices and all study processes to ensure protocol consistency.

• QA tested automated bash script and troubleshot three hardware labs via command line (CLI), bringing moderator time-to-complete processes down an estimated 10%.

• On NDA; cannot speak about specifics.

• Collaborated with two junior, one other mid-level and two senior User Researchers to plan and execute research on “what makes a successful UXR in industry” with the goal to test an AI-moderation tool.

• Created screener and discussion guides for 4 personas and programed in Outset AI tool, analyzing over 35 AI-moderated interviews. Wrote report on findings and presented results to UX and cross-functional professionals.

• Analyzed interview recordings to pull qualitative insights, and compared AI-generated insights against human insights to quantitatively determine to what extent AI-generated analysis provides value to a study.

• Refined the design and user experience of Menzies app solution, enhancing usability for thousands of wellness providers and seekers across 25 countries by conducting user research and usability testing, decreasing time taken to set up Profile by 33%, and 39% increase in usability from Schedules 1.0 to 2.0.

• Led a team of four talented UX professionals towards the MVP launch of a booking platform for Wellness Practitioners, fostering career growth and innovation on the team.

• Owned user research for the online Siemens Community's onboarding experience, estimating 20.2% increase in member engagement and retention.

• Redesigned key pages within ongoing site redesign project which improved product findability by 45%.

• Facilitated design thinking workshops for business units within Siemens; for example, my analytics workshop provided a framework for multiple teams to arrive at a common language and align on priorities.

• Used Scrum Agile methods to ensure “quick, tight cycles” of research and design iterations on cross-functional teams.

• Articulated redesign of Cisco's mini-Content Management Service (CMS) to let Cisco Partners publish their own content into CXC (Customer Experience Cloud), launched to thousands of Cisco Customers and Partners.

• Designed a "What's New in CX Cloud" experience, including onboarding and release notes website from initial concept, to pixel-perfect clickable prototypes, through shipping.

• Drove user-centered wireframes and clickable prototypes to provide best possible user experience through design thinking collaborations in Enterprise services.