# Lizz Premer > User Experience Researcher | Bridging the gap between user and company needs Location: San Jose, California, United States Profile: https://flows.cv/lizz By championing the voice of the customer and conducting thorough research, I strive to create products and experiences that resonate deeply with customers while achieving strategic business goals. My mission is to bridge the gap between customer needs and business objectives, ensuring that human-centric solutions drive business success. I have over five years of experience in the UX field, three of which were most recently at an enterprise manufacturing software company focused on industry, infrastructure, transport, and healthcare, and one at enterprise technology company. If personality fit is your thing: • StrengthsFinder: Learner, Input, Responsibility, Individualization, Activator. • Johnson O'Connor Aptitudes: Foresight (99th percentile), Ideation (85th percentile). • DiSC: D, Si (I got a combination) Dominance, Steadiness, (Influence). ** If you'd like to connect, I'd love to hear why. Send me an intro with your request; I read every message. Let's connect for real, not just add names to a list. ;) ** ## Work Experience ### User Research Study Coordinator @ Akkodis @ Apple Jan 2025 – Jan 2025 | Sunnyvale, California, United States - Moderated 3 baseline data collection studies for Apple Vision Products Group (VPG), supporting Study Manager and Algorithms team of 10 researchers and ~20 Software Engineers through detailed iWork Suite documentation, pre-study task management, and CLI data collection for three hardware labs. Trained and mentored 4 moderators. - Trained and mentored four moderators on UX best practices and all study processes to ensure protocol consistency. - QA tested automated bash script and troubleshot three hardware labs via command line (CLI), bringing moderator time-to-complete processes down an estimated 10%. - On NDA; cannot speak about specifics. ### User Experience Researcher @ UX Outloud Jan 2024 – Jan 2024 | San Jose, California, United States - Collaborated with two junior, one other mid-level and two senior User Researchers to plan and execute research on “what makes a successful UXR in industry” with the goal to test an AI-moderation tool. - Created screener and discussion guides for 4 personas and programed in Outset AI tool, analyzing over 35 AI-moderated interviews. Wrote report on findings and presented results to UX and cross-functional professionals. - Analyzed interview recordings to pull qualitative insights, and compared AI-generated insights against human insights to quantitatively determine to what extent AI-generated analysis provides value to a study. ### Senior User Experience Designer & Interim UX Team Lead @ Menzies Mission Jan 2024 – Jan 2024 - Refined the design and user experience of Menzies app solution, enhancing usability for thousands of wellness providers and seekers across 25 countries by conducting user research and usability testing, decreasing time taken to set up Profile by 33%, and 39% increase in usability from Schedules 1.0 to 2.0. - Led a team of four talented UX professionals towards the MVP launch of a booking platform for Wellness Practitioners, fostering career growth and innovation on the team. ### Advanced User Experience Researcher & Designer @ Siemens Digital Industries Software Jan 2021 – Jan 2024 | Fremont, California, United States - Owned user research for the online Siemens Community's onboarding experience, estimating 20.2% increase in member engagement and retention. - Redesigned key pages within ongoing site redesign project which improved product findability by 45%. - Facilitated design thinking workshops for business units within Siemens; for example, my analytics workshop provided a framework for multiple teams to arrive at a common language and align on priorities. - Used Scrum Agile methods to ensure “quick, tight cycles” of research and design iterations on cross-functional teams. ### User Experience Designer @ Cisco Jan 2020 – Jan 2020 | San Jose, California, United States - Articulated redesign of Cisco's mini-Content Management Service (CMS) to let Cisco Partners publish their own content into CXC (Customer Experience Cloud), launched to thousands of Cisco Customers and Partners. - Designed a "What's New in CX Cloud" experience, including onboarding and release notes website from initial concept, to pixel-perfect clickable prototypes, through shipping. - Drove user-centered wireframes and clickable prototypes to provide best possible user experience through design thinking collaborations in Enterprise services. ### UI/UX Designer @ Perfect English Jan 2019 – Jan 2020 - Redesigned the Information Architecture of English-as-a-Second-Language teacher recruiting site, leading to 300% more applicants and full quota of new hires within 3 months. - Applied UX principles and Web Development best practices to redesign and implement a more user-friendly website. - Built new site from Bootstrap template using HTML, CSS, and JavaScript. ### Software Engineering Intern @ CDK Global Jan 2019 – Jan 2019 | Portland, Oregon Area - Audited UX meetings and conducted 1:1 stakeholder informational interviews, to help verify that UX was the technology field in which I wanted to focus my career. - Participated in internal hackathon, identifying potential improvements in CDK products and designing an in-house app. - Acted as Scrum Master and Project Manager; managing meetings, keeping Sprints on task. - Used Confluence to create, manage, and maintain best practices as well as documentation for general new hire on-boarding, and development tools set up that were not already well- documented. ### UI/UX Development Intern | Marketing @ CBT Nuggets Jan 2019 – Jan 2019 | Eugene, Oregon Area -Created dynamic landing pages for unauthenticated visitors of www.cbtnuggets.com with over 5,000 "computer based training" tutorials. -Delivered email templates structured for the Email Marketing Team to propagate, for successful transition from Salesforce Pardot to Salesforce Marketing Cloud. -Restructured development team's plopfile.js for easier & more uniform landing page creation. - Member of workplace React Guild and QA Guild for ongoing learning opportunities. - Worked primarily with React.js, Node.js, HTML5, CSS, JavaScript (vanilla), using yarn, plop, and such tools as GitKraken, VS Code, JIRA, and Confluence. ### Research Study Assistant @ Oregon State University Jan 2018 – Jan 2018 | Corvallis, Oregon, United States - Supported research on the conceptual knowledge retained by computer science students who are taught concepts prior to implementation, led by Professors Martin Erwig and Jennifer Parham-Mocello in the EECS department (Electrical Engineering and Computer Science). - Took responsibility & initiative to design & implement a solution to communication gap, directly leading to better communication and work ethic for entire group. ### Owner, Certified Massage Therapist @ Edna Valley Massage Jan 2012 – Jan 2018 | San Luis Obispo, California Area - Owned and operated private practice for massage therapy, increasing profit by 30% each year. Managed and oversaw two massage practitioners. - Designed and developed my professional business website from scratch, using JavaScript, HTML/CSS, NodeJS. Later updated to utilize a ReactJS template. - Achieved top-12 locals ranking on Yelp and Google, providing exceptional, high-quality massage therapy & customer service, resulting in extremely happy and loyal clients. ## Education ### B.S. in Computer Science in Computer Science Oregon State University ### Nanodegree in User Experience (UX) Design Udacity ### Certificate in UX Design General Assembly ### Drama in Acting UC Irvine ### Associate's degree in Philippine Studies City College of San Francisco ## Contact & Social - LinkedIn: https://linkedin.com/in/lizzpremer - Portfolio: https://www.elizabethpremer.com --- Source: https://flows.cv/lizz JSON Resume: https://flows.cv/lizz/resume.json Last updated: 2026-04-13