• Restructured the Toast POS system configuration and redesigned the kitchen expo flow, shrinking average order-to-delivery time and pushing F&B satisfaction scores up in post-stay surveys.

• Manage a 10+ person team across front desk, F&B, and events. Introduced structured weekly training and a performance feedback loop that cut new-hire ramp time in half and reduced seasonal turnover.

• Co-author the property’s annual operating budget as a Senior Leadership Team member; track weekly inventory against sales data and negotiate vendor contracts to hold food cost within 2 points of target.

• Coordinate large-scale on-property events (corporate retreats, wellness programs, live music) end-to-end, managing vendor timelines, internal staffing, and day-of logistics for groups up to 100.

• Negotiated branded merchandise partnerships with Hudson Valley breweries, wineries, and artisans that generated 12% incremental retail revenue—handling everything from product scoping to margin analysis to shelf placement.

• Collaborated with clients to iterate UX/UI and integrate brand standards, demonstrating agile project delivery and client relationship skills.

• Built responsive React/Next.js front‑ends integrated with Node.js/Express or FastAPI back‑ends and PostgreSQL databases.

• Containerized applications with Docker and Terraform for zero‑downtime deployments to GCP.

• Engineered a conference management module in Django that gave administrators a single interface for event scheduling, room assignments, and attendee tracking—replacing a manual spreadsheet process that had been the bottleneck for three prior cohorts.

• Expanded the PostgreSQL schema via the Django ORM, supporting the new module without requiring any migration changes to the existing enrollment or grading workflows.

• Authored 40+ Selenium WebDriver E2E tests covering the full user lifecycle (login → registration → schedule conflict resolution), reducing QA cycle time and catching two critical regression bugs before they shipped.

Ran operations for a multi-site storage business, then returned as a contract engineer to build the software I wished we’d had.

• Owned P&L for a 400-unit portfolio across two locations, sustaining 70–95% occupancy while protecting net operating income through pricing adjustments, vendor renegotiations, and tight expense tracking.

• Operated as the in-house product owner for a StorEDGE SaaS migration: coordinated the data cutover with the vendor’s engineering team, unified reservations/autopay/e-leases through their API layer, and retired every manual spreadsheet. Monthly close went from a full afternoon to 30 minutes.

• Designed and executed a multi-channel launch campaign (SEO, paid search, grassroots outreach) for a new 150-unit facility, hitting 70% occupancy four months ahead of the pro forma projection.

• Returned as a contract engineer and architected a Next.js web application with server-side rendering and structured data markup, tripling qualified inbound leads and reaching page-one local search results within a month of deployment.

• Piloted tubing excursions for groups of 100+ guests on Class I stretches, delivering concise safety orientations and sustaining a 100% incident-free record.

• Launched a co-branded gear program (dry bags, performance tees, water bottles) in the outfitter shop, creating a new revenue stream that lifted per-cap guest spend and strengthened off-river brand visibility.

• Trained and supervised a cadre of five junior guides, standardizing swift-water rescue drills, guest-engagement protocols, and equipment-care checklists—reducing turnaround time between trips by 15%.

• Scripted local lore-driven storytelling segments to fill transit and staging downtime, increasing average guide gratuities by 18%.