# Long Dinh

> Service Designer, HCD Expert, Project Manager

Location: Seattle, Washington, United States
Profile: https://flows.cv/longdinh

I am a research-driven problem solver ready to inspire fresh, innovative, and empowering solutions. Using human-centered design methodologies to highlight people's behaviors & habits, I make complex problems easy to understand and feasible to breakthrough. I do this by learning about my client's needs, understanding their users' motivations and goals, and creating effective protocols to unravel actionable solutions. 

 
Born and raised in Seattle, I hold a degree in Human-Computer Interaction from the University of Washington.

## Work Experience
### Service Design Project Lead @ City of Seattle
Jan 2023 – Present | Seattle, Washington, United States
Improving city services for residents of Seattle.

### Project Manager @ Seattle Housing Authority
Jan 2019 – Jan 2023 | Seattle, Washington, United States
Leading in program development of financial coaching & counseling services for residents of the Seattle Housing Authority. Efforts include regular research efforts, designing curricula, empowering individuals through 1:1 financial coaching, facilitating workshops in group settings, and addressing individual barriers to increase self-sufficiency with money matters.

### Research Consultant @ Kinetic West
Jan 2018 – Jan 2018 | Greater Seattle Area
Contracted with a client to lead research efforts in 5 different school districts across Washington State to understand the pain points in the postsecondary enrollment process.

### User Experience Researcher @ Google
Jan 2015 – Jan 2018 | Greater Seattle Area
User researcher on Google's Communications UX team. Provided data-driven insights for Google’s mobile-first communications products. Produced research support for the launch of two communication apps. The primary focus of the role included video calling habits with topics related to machine learning, messaging, and expressions.

### Web & Digital Media Assistant @ University of Washington, Office of Minority Affairs & Diversity (OMA&D)
Jan 2014 – Jan 2015
As assistant to the Director of Communications, I manage and monitor over 400 pages of the OMAD’s website using Wordpress CMS. This includes using effective organization patterns for information; styling headings, visuals, and paragraphs; designing pages for responsive and accessible design, and creating on brand graphics to promote an engaging and elegant space for resources and services.


## Education
### Graduate Certificate in Leading Public Innovation
Evans School of Public Policy & Governance, University of Washington
Jan 2024 – Jan 2024

### Bachelor's Degree in Human Centered Design & Engineering
University of Washington Human Centered Design & Engineering
Jan 2013 – Jan 2015

### Spanish Language and Culture
University of Salamanca
Jan 2013 – Jan 2013

### Associate of Arts (A.A.)
South Seattle College
Jan 2010 – Jan 2013


## Contact & Social
- LinkedIn: https://linkedin.com/in/longmdinh
- Portfolio: https://ldinh1001.wixsite.com/mintyux

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Source: https://flows.cv/longdinh
JSON Resume: https://flows.cv/longdinh/resume.json
Last updated: 2026-03-30