Worked on Grocery at Walmart by building tools to help store associates fulfill online orders. Responsible for defining metrics and objectives, product strategy, partnering with user researchers and content strategists, crafting interaction and visual designs, prototyping, usability testing, and building relationships with key stakeholders.
Designed features that:
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Increased associates' speed of picking customers' orders by 10%.
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Reduced customer wait times by 6%.
In 2020:
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Helped Walmart's e-comm sales increase by 97% from last year.
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Q2 revenue increased 5.6% to $137.74 billion from $130.38 billion a year earlier.
Also, redesigned some software tools that helped Walmart scale Grocery pick-up and delivery operations from 1000 to over 3000 stores in the US. This covers more than 80% of the US.
