# Louis Barbati

> Associate Solutions Engineer

Location: Brooklyn, New York, United States
Profile: https://flows.cv/louisbarbati

I am a highly motivated and driven individual with 8+ total years of providing superior customer service and support. Starting out as a server in a busy restaurant, I was able to sharpen my interpersonal skills and learn to communicate with all sorts of people in a busy and sometimes stressful environment. 

I then moved on and gained an additional 4 years of customer supper experience as a Senior Support Technician, but now in the technical field. I provided quality customer support by troubleshooting hardware and software issues, configuring applications, and providing clear step-by-step support to users of all technical levels. I also moved on to take leadership on large projects and deployments, all while staying committed to delivering efficient solutions with patience and a customer-first mindset.

Passionate about bridging the gap between technology and people, I took the plunge to learn foundational web development principles. Now, with a solid skillset and working knowledge of HTML, CSS, JavaScript, React, I combine my expertise in customer support with a strong front-end development foundational skills to create seamless experiences for clients, and teams alike. I excel at breaking down complex technical concepts into clear, relatable explanations - whether speaking to someone completely new to tech or a seasoned expert in the field. My ability to listen, empathize, and communicate effectively allows me to not only solve problems efficiently but also empower others with knowledge and confidence in using technology.

## Work Experience
### Associate Solutions Engineer @ Playwire
Jan 2024 – Present
• Research and identify solutions to technical issues and bugs for 500+ partner websites utilizing skills in HTML, HTTP, CSS, and Javascript
• Manage Hubspot support ticket system providing a level of response appropriate to ticket priority, dealing with multiple issues in parallel, and consistently meeting KPI goals
• Utilize DevTools daily to manipulate DOM elements, analyze network requests, and run overrides for testing
• Demonstrate communication skills in various forms of writing and spoken communication, particularly communication regarding technical matters
• Work with other teams to make sure they understand problems and have all the information needed to take action on those problems

### Support Engineer @ Playwire
Jan 2022 – Jan 2024
• Familiarize and Identify technical issues 
• Sort out the origins of issues, separate real technical concerns from those that are misidentified
• Manage support ticket system and provide a level of response appropriate to ticket priority, dealing with multiple issues in parallel
• Regularly use calls, video chat, text chat, email, and support documentation as ways to communicate with internal and external teams
• Provide a professional, positive experience for customers, building relationships with them

### Senior Support Technician @ EisnerAmper
Jan 2019 – Jan 2021 | Greater New York City Area
• Promoted to senior level for voluntarily taking on large projects and exhibiting quality leadership
• Led support team in scheduling completion of yearly hardware upgrades and frequent critical security updates
• Acted as team lead to collaborate with other departments to understand their needs and implement solutions
• Developed weekly onboarding program to train up to 50 new staff on accessing company software and best computer practices

### Helpdesk Technician @ EisnerAmper
Jan 2017 – Jan 2019 | Greater New York City Area
• Conducted hardware and software troubleshooting to resolve IT issues for 700+ colleagues on-site and 1000+ colleagues remotely in a fast-paced work environment
• Completed over 50 tickets per week utilizing ticketing system to monitor incoming inquiries and document resolutions, reducing daily open issues by 20%
• Supported Partner/CEO firm-wide webinars to provide technical setups and assistance resulting in 40% greater viewer engagement

### Server @ L&B Spumoni Gardens
Jan 2013 – Jan 2017 | Brooklyn, New York, United States
• Served on up to 8 tables at a time while conversing with guests politely and personably preserving a positive environment 
• Memorized and suggested menu items while promoting specials to increase daily sales by 20%
• Trained new staff in providing excellent customer service, attention to detail, and handling heated situations
• Developed strong foundation on exhibiting quality and timely customer service, maintaining composure and a sense of humor during stressful conditions

### Student Lab Technician @ Wagner College
Jan 2012 – Jan 2014
• Assisted classes of 40+ students with computer hardware, software, and login issues resulting in minimal downtime for peers
• Responded to 30+ incoming calls per shift to assist staff with computer issues by walking through solutions over the phone


## Education
### Web Development
Skillcrush

### Bachelor of Science - BS in Business Administration; Accounting
Wagner College


## Contact & Social
- LinkedIn: https://linkedin.com/in/louisbarbati
- Website: https://loubarb.com

---
Source: https://flows.cv/louisbarbati
JSON Resume: https://flows.cv/louisbarbati/resume.json
Last updated: 2026-04-05