# Louise S.

> UX Designer at Booking.com

Location: Amsterdam, North Holland, Netherlands
Profile: https://flows.cv/louises

UX & Product Designer with 7+ years crafting digital experiences that address user needs and drive business results. Currently at Booking.com designing experiences for travellers and partners around the world.

My strength lies combining a user-centered approach with my technical background. I find joy in structure (whether it’s auditing a legacy journey, simplifying processes and workflows, or building guidelines) and the intersection of UX with systems thinking and emerging tech (especially in AI). 

Keywords: Design for AI · Fintech · System Thinking

## Work Experience
### User Experience Designer @ Booking.com
Jan 2022 – Present | Amsterdam, North Holland, Netherlands

### User Experience Designer @ DataKitchen
Jan 2020 – Jan 2021 | Cambridge, Massachusetts, United States
DataKitchen’s mission is to streamline the workflow for data engineering and analytics teams. As sole UX Designer, I led and employed the end-to-end design process from discovery, cross-functional workshops, usability testing, personas, user journey maps, design system and guidelines creation, to visual aids for marketing; design optimisations for the main software (DataOps app) as such for internal initiatives, documental portal, RBAC management tool and more.

Toolset: Figma, Zeroheight, Maze, Draw.io, Lucidchart, Mixpanel, Angular Material, Jira, Confluence.

### Product Designer @ Vital
Jan 2019 – Jan 2020 | Auckland, New Zealand
Vital provides patient apps for emergency rooms and healthcare solutions. During my period, I produced flowmaps, wireframing, mockups, guerrilla testing and rapid prototyping for new concept validation and started a web accessibility initiative for the Design System components.

Toolset: Sketch, Balsamiq, Zeplin, Whimsical, Confluence, Storybook, WAI-ARIA, HIPAA.

### Product Designer @ Guichê Virtual
Jan 2016 – Jan 2019 | Brazil
Buson is a marketplace for booking intercity bus tickets in Brazil and provides B2B software solutions for bus companies and operators. In March 2024, the company was acquired by Busbud, a global bus booking platform.

During my time, I performed UX/UI Design and Front-end Development responsibilities, delivering key achievements as such: a Point of Sales and Back-office webapp from discovery to launch; employed product data tracking for the B2B product (heatmaps, event tracking, and session recording); initiated a style guide to ensure consistency between B2C & B2B experience; leverage front-end componentization and patterns; designed and coded a whitelabel (website builder) for bus companies partners.

Skillset: Figma, Axure RP, Adobe XD, Marvel, InVision, Zeroheight, Hotjar, Amplitude, Lookback, SEO, Metadata, HTML5, CSS3, SCSS, Javascript, Node.js, Handlebars, Git, Material Design, VSCode, Trello, Jira.

### Front-end Developer @ Move Marketing Digital
Jan 2016 – Jan 2016 | Brazil
Move Digital is a digital agency for website and apps development. As Full-Stack Developer, I created multiple products for clients as developing institutional websites, landing pages, e-commerces integration, wordpress template customisation, CMS and maintenance of internal tools.

Skillset: Node.js, HTML5, CSS3, SCSS, Gulp, Git, PHP, WordPress, OpenCart, MySQL, Mobile First development.

### Web Developer Intern @ Incomisa - Indústria Construções e Montagens Ingelec S.A.
Jan 2015 – Jan 2015 | Brazil
Incomisa S.A is company in the market of manufacturing telecommunication towers. My key responsibilities included web development of the employee portal integrated with the company ERP Protheus system; employed new front-end technologies ensuring technical foundation and modernization, and championed usability and user experience initiatives.

Skillset: .NET, SQL Server 2012, HTML/CSS, Javascript, jQuery, Bootstrap, ERP Protheus, Usability.

### Web Developer Intern @ Visão Informática
Jan 2013 – Jan 2014 | Brazil
Visão Informática is a software development company focused on customised online ERP applications. 

• Web Development of customized softwares (SaaS) for inventory, sales control, reporting and overall business management.
• Website development of institutional pages, landing pages, e-commerces and CMS, as such a cosmetics reseller website with content management publications; and a real estate website where I led the integration with the Google Maps API.
• Database architecture design of new softwares and features.
• Maintenance of existent desktop applications.

Key clients: Volkswagen, Ford, ALSTOM, BASF, Massa Tung.

Skillset: HTML/CSS, Javascript, jQuery, PHP, MySQL, Bootstrap, Google Maps API, .NET VBA (Visual Basic Applications).


## Education
### Postgraduate in Interaction Design
IGTI

### Bachelor's degree in Information System
Funvic - Fundação Universitária Vida Cristã


## Contact & Social
- LinkedIn: https://linkedin.com/in/louise-santos

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Source: https://flows.cv/louises
JSON Resume: https://flows.cv/louises/resume.json
Last updated: 2026-03-31