• Setup operations process and divided the group into Calibration and Installation teams.

• Developed Calibration schemes using OpenCV tools on an IoT network of 500+ devices.

• Customized the instance of Desk.com as the workflow tool used company-wide.

• Supported engineering and sales to develop a $2M pipeline and monthly revenue of 100k+.

Elevated my role within the company from being a systems engineer to compliance manager.

Constructed countless Oracle database queries to support financial reporting.

Managed the security audits (PCI audits, penetration tests, SOC2, QUALYS) and related processes.

• Single handedly built, ran, and maintained the automated mobile testing harness for an early stage start-up company.

• Developed a PHP based change log tool for tracking statistics and company activity.

• Researched, documented, and implemented mobile internet based technologies and best practices.

• One of the first Support Engineers to support the world's first 3D mobile community platform.

• Lead Support Engineer for a customer SMS / MMSC deployment bringing in about $5 million revenue for the company.

• Technical training and technical writing achievements for internal employees and for on-site customers.

• Network monitoring, packet level analysis and tier-3 level troubleshooting for customer calls/tickets via ticketing system (Request Tracker).

• Racking, Wiring, Integration, & Installation projects in carrier network centers (i.e. Nextel International [Mexico, Argentina, Peru, & Brazil] / Sprint Labs).

• 24/7 Remote support, patching, and maintenance of customer's live production server platforms in Mexico.

• Managed entire production system based on Redhat Linux AS 4.0 & MySQL DB.

• Conducted on-site and remote trials with international carriers(Wind, Rome; Telecom Italia, Milan; Telefonica, Spain).

• QA and troubleshooting with PHD level developers in remote regions (i.e. China & Japan).

• Lab management and software / hardware installation experience.