# Lou K. > Engineer at Nylas Location: Belmont, California, United States Profile: https://flows.cv/louk Being at the intersection of Business and Technology has given me the ability to be a conduit between the technical and non-technical aspects of a company. I value creativity above all else and it is the fuel that is driving the constant innovation we see in our world today. I enjoy being part of a cutting-edge development team that tackles challenges in the areas of AI, Machine Learning, and Big Data. ## Work Experience ### Software Engineer @ Nylas Jan 2017 – Present | San Francisco, California ### Engineer @ Motionloft Jan 2014 – Jan 2016 -Setup operations process and divided the group into Calibration and Installation teams. -Developed Calibration schemes using OpenCV tools on an IoT network of 500+ devices. -Customized the instance of Desk.com as the workflow tool used company-wide. -Supported engineering and sales to develop a $2M pipeline and monthly revenue of 100k+. ### Compliance Manager / Systems Engineer @ Merchant e-Solutions Jan 2010 – Jan 2014 Elevated my role within the company from being a systems engineer to compliance manager. Constructed countless Oracle database queries to support financial reporting. Managed the security audits (PCI audits, penetration tests, SOC2, QUALYS) and related processes. ### Productivity Engineer @ Bluepulse Jan 2009 – Jan 2009 • Single handedly built, ran, and maintained the automated mobile testing harness for an early stage start-up company. • Developed a PHP based change log tool for tracking statistics and company activity. • Researched, documented, and implemented mobile internet based technologies and best practices. ### Lead Support Engineer @ Gemini Mobile Technologies Jan 2006 – Jan 2008 • One of the first Support Engineers to support the world's first 3D mobile community platform. • Lead Support Engineer for a customer SMS / MMSC deployment bringing in about $5 million revenue for the company. • Technical training and technical writing achievements for internal employees and for on-site customers. • Network monitoring, packet level analysis and tier-3 level troubleshooting for customer calls/tickets via ticketing system (Request Tracker). • Racking, Wiring, Integration, & Installation projects in carrier network centers (i.e. Nextel International [Mexico, Argentina, Peru, & Brazil] / Sprint Labs). • 24/7 Remote support, patching, and maintenance of customer's live production server platforms in Mexico. • Managed entire production system based on Redhat Linux AS 4.0 & MySQL DB. • Conducted on-site and remote trials with international carriers(Wind, Rome; Telecom Italia, Milan; Telefonica, Spain). • QA and troubleshooting with PHD level developers in remote regions (i.e. China & Japan). • Lab management and software / hardware installation experience. ### Support Manager (Contract) @ MyDirectOffice Jan 2005 – Jan 2006 Managed customer accounts set-up, maintenance, billing, troubleshooting, feature requests, etc. Executed various QA cycles. Ran through training sessions with customers. Researched new product features, support systems, and concepts. Wrote documentation and maintain support document structure / website. Edited marketing material. Worked with the team to conceive and develop a successful side project called flyinside.com which provided virtual tours to realtors. ### QA Tester (Contract) @ Cisco Systems Jan 2004 – Jan 2005 I am working on a project that is essential to Cisco's future as a leader in Business to Business network products provider. Dubbed "The Everest project", I am working with a group of 500 individuals globally, over 40 people locally, and 4 others in my specific team. The task is to test the new web-based platform for Cisco's upgrade from an older Oracle 10.7 database to the new 11i database for order management. ### Junior QA Engineer @ Dejima Jan 2003 – Jan 2004 My role in this position was to investigate feature requirements, write test plans, and execute tests (both manually and automated) for web-based wireless software services. I was able to learn the fundamentals of Quality Assurance in the fast-paced / dynamic environment of a start-up company. ## Education ### MBA in Entrepreneurship Babson F.W. Olin Graduate School of Business ### BSEE in Communication Systems / Wireless Technology Santa Clara University ### Software Immersive Hack Reactor ## Contact & Social - LinkedIn: https://linkedin.com/in/lou-kaileh --- Source: https://flows.cv/louk JSON Resume: https://flows.cv/louk/resume.json Last updated: 2026-04-10