Buy with Prime (BwP)
•Led the Photo on Delivery project, reducing refund requests by 20%; Directed cross-functional collaboration with security, privacy, legal, and fulfillment teams to ensure alignment and seamless execution (Java)
•Led the Enhanced Order Timeline project in Customer Support domain, simplified service architecture and improved CS agent efficiency; Mentored two junior SDEs and collaborated with Tracking team to drive successful outcomes (Kotlin)
•Led the integration of Inventory Availability Service into BwP ordering process, enabling item availability validation; Collaborated with Ordering team and mentored two junior SDEs to drive successful delivery (Kotlin)
•Integrated BwP Identity service with SDO AztecService for Login with Amazon functionality (Java)
Fulfillment by Amazon (FBA) Inbound
•Enhanced the intent-to-instock (i2i) system, a backend middle layer for Send To Amazon platform and an orchestration framework to facilitate communication with downstream services (Java, Typescript)
•Led the Single SKU Palletization project to optimize inbound process for pre-packed pallets, benefiting 6% of FBA sellers
•Improved system scalability to increase inbound limit to support up to 5,000 containers per workflow