Program front & back end of cloud-based scheduling application (AngularJS and Angular with React components and library injections wired up to Java backend on PostgreSQL database)
•
Create use cases & develop product road maps for features; work between separate teams to manage development, testing, documentation, and marketing of new features
•
Oversee product implementation and provide ongoing support for large client accounts across a variety of industries who are using our scheduling service; actively communicate with stakeholders to identify what challenges they face; develop plans for our team to address those challenges with our software
•
Manage product release cycles for software updates using Jira, Atlassian, and Bitbucket; work between developers, quality assurance, and support staff to ensure issues are properly reported and tested
•
Use Balsamiq and Photoshop to provide UI & UX displays of features that are being added to the software; coordinate meetings between key stakeholders in the project before beginning development to ensure all needs are getting met
•
Manage team of copy writers and designers to craft and iterate on public facing website; use tools like SEMRush and Mixpanel to monitor SEO relevance and conversion on site; provide this feedback to team to ensure metrics we are monitoring are improving
•
Manage integration of third party metric and monitoring programs (FullStory & MixPanel) to track usage
At checkAppointments, I handle all community support needs and documentation. I spend time with new users to on-board them to the application and existing users to show them how to use newly released features. I work with our development team to wireframe and build new features in the software & keep up with all bug tracking & product updates. I write all web copy and blog posts as well as manage all social channels we are active on.
Designed new iterations of the platform with full documentation to communicate to overseas development team
•
Managed and performed quality assurance testing and reported back to engineers in India; created testing matrix for full regression tests of the software system to manage release cycles
•
Designed new iterations of the platform with full documentation to communicate to overseas development team
•
Traveled to India to oversee roll out of new phase of software and foster relationship with team
•
Managed group of interns on projects during company-wide adoption of project management system
•
Started and maintained client relationship management records
•
Oversaw all marketing and user support issues for interactive, cloud based software startup company
In order to help pay for school, I worked several "side gigs" including bartending and child care. I do not consider these my primary jobs, but additions to my responsibilities as a branch manager for Revolution Prep.
Started my own branch of Revolution Prep in Chapel Hill by developing relationships with Chapel Hill-Carrboro City Schools, marketing toward high school students with free events and partnerships with college counselors, working with mentor groups to arrange a scholarship course program, publishing articles about my branch's success in local newspaper and magazine, and making the transition from a summer internship to a permanent foothold in the Chapel Hill area. Raised over $11,000 in revenue in the four months I was "open" and am continuing to grow in the area.
