# Lucy Chen

> Senior Product Designer | Systems Thinker, Human-Centered UX, Designing for AI and Complex Systems at Scale

Location: New York, New York, United States
Profile: https://flows.cv/lucychen

I lead with curiosity and empathy. By bringing together AI-powered technology, human-centered thinking, and high-performing teams, I transform complex business challenges into clear, impactful design innovations.

Portfolio: https://www.lucychen.design/

## Work Experience
### Senior Product Designer @ Zoom
Jan 2025 – Present
Designing next-generation experiences with agentic AI.

### Senior Product Designer | HRIS Transformation @ IBM
Jan 2022 – Jan 2025 | New York, New York, United States
Led end-to-end design strategy for the largest HR IT implementation in IBM history with 400+ team members across 24 workstreams. 

Crafted a unified platform experience by consolidating fragmented HR systems.

Applied user and business insights to prioritize features, scope efforts, and clarify ambiguous requirements.

### Senior Product Designer | Digital Assistant @ IBM
Jan 2019 – Jan 2022 | New York, New York, United States
Owned the design vision and led a cross-functional team to create personalized conversational experiences across web, Slack, and search. 

Built scalable frameworks and tools including a custom CMS, AI playbook, and guidance to support data ingestion and language model training.

Established a measurement strategy to assess workplace impact. 

Crafted natural language conversations, guided by user research on the personality, tone, and brevity.

Scaled the design team 4x, mentoring talent and hiring the first conversation designer role.

### Product Designer @ IBM
Jan 2016 – Jan 2019 | New York, New York, United States
Redesigned and simplified apps used by CEO Ginni Rometty and executives to strengthen client relationships.

Delivered user-centered, high-quality design artifact: personas, journey maps, pain points, wireframes, prototypes, and spec-ready designs for development handoff.

Encouraged and guided designers on the impact of presenting designs through storytelling.

### iOS Designer |  + IBM @ IBM
Jan 2014 – Jan 2016 | Chicago, IL
Designed industry-specific products as part of an unprecedented partnership between enterprise and consumer. Products were created using Apple's design principles, infused with IBM's Watson technology, and delivered through agile processes.

### Guest Lecturer @ Northeastern University
Jan 2022 – Jan 2023

### UX Designer @ Freelance UX/UI Designer
Jan 2012 – Jan 2014
Created high-fidelity prototypes for Android and iOS apps with a focus on clean interfaces and intuitive user flows.

### Management Consultant @ Accenture
Jan 2004 – Jan 2008 | United States and London, UK
Managed a team of developers to redesign over 30 user interfaces for a global client, supporting expansion into Indonesia, Poland, and Mexico. The $535 million project improved usability, functionality, and scalability.


## Education
### Post-Baccalaureate Premedical Program
University of Pennsylvania

### Bachelor of Science in Information Science and Technology
Penn State University


## Contact & Social
- LinkedIn: https://linkedin.com/in/lucylchen

---
Source: https://flows.cv/lucychen
JSON Resume: https://flows.cv/lucychen/resume.json
Last updated: 2026-02-23