# Lucy Hanna > Independent Filmmaker- Festival Programmer/Screener/Senior Financial Crimes Investigator at Wells Fargo, SAVP, WFAMSC Location: United States, United States Profile: https://flows.cv/lucyhanna I am a film programmer, critic, and storyteller with more than two decades of experience exploring global cinema through story, structure, and emotion. My festival work spans programming, screening, and script evaluation for major North American festivals, including MVFF, HIFF, SFFILM, ATLFF, SFiFF, CIFF, YKFF, and SF IndieFest, where I focus on identifying works that combine strong narrative vision with emotional depth and cinematic craft. Alongside my work in cinema, I’ve built a senior career in Compliance, AML/KYC, Risk Management, and Financial Crimes Investigation. I’ve led large-scale investigations, mentored global teams, and developed training and process frameworks for onshore and offshore operations. My background in compliance brings discipline, precision, and analytical rigor—qualities that shape how I approach both programming and storytelling. My professional life bridges two worlds: creative and analytical, artistic and strategic. Whether curating films or managing investigations, I’m driven by the same principles—clarity, integrity, and human insight. I continue to expand my work across festival programming, curatorial strategy, and investigative leadership, committed to connecting truth and narrative in every form it takes. ## Work Experience ### Features Programmer @ SF Indie Fest Jan 2025 – Present | San Francisco Bay Area •Select and curate feature films for one of the Bay Area’s longest-running independent film festivals. •Track international festival titles and evaluate submissions for inclusion in the 2025 lineup. •Collaborate with the festival director and programming team on curation, scheduling, and filmmaker outreach. ### Narrative Features Screener @ SFFILM Jan 2025 – Present Member of the screening committee evaluating narrative feature film submissions for SFFILM. Responsibilities include watching and assessing feature-length works, providing detailed written evaluations, identifying standout titles, and contributing early insights to support the programming team’s selection process. ### Documentary Features Screener @ Mill Valley Film Festival Jan 2024 – Present As a Screener for the acclaimed Mill Valley Film Festival—one of the longest-running and most respected film festivals in the United States—I review feature-length documentary submissions to assist the programming team in curating a dynamic and high-caliber lineup. My responsibilities include: • Watching and evaluating international and U.S.-based documentary features with attention to narrative structure, emotional resonance, cinematography, editing, sound design, and overall impact • Writing structured reviews that include a brief synopsis, highlights of standout elements, constructive notes on areas that fell short, and a final recommendation • Identifying artistic intent, cultural relevance, and thematic originality within each project • Assessing technical quality and storytelling effectiveness in relation to the festival’s standards of excellence • Supporting programming decisions by offering in-depth critical commentary and contextual insight across a wide variety of styles and subjects This role draws on my extensive background in documentary critique and film analysis, as well as my commitment to championing diverse, meaningful, and visually compelling storytelling. ### Film Festival Programmer | Screening Committee Member @ Unknown Jan 2024 – Present | United States Actively engaged in the film festival world through programming support, pre-screening, and story development work. Currently serving as a paid as well as volunteer pre-screener for Feature Film, Short Film and feature-length documentaries at Festivals such as the Mill Valley Film Festival, Cordillera International Film Festival, Heartland International Film Festival, YKIFF, Santa Fe International Film Festival, Atlanta Film Festival, evaluating films and scripts based on narrative structure, emotional impact, directorial execution, and storytelling strength. Completed professional training in film directing through the Director Path program at Sundance Collab, with additional studies in scriptwriting and script analysis. Passionate about global storytelling, festival curation, and discovering emerging voices in independent cinema. Continuously building experience toward a career in festival programming, jury participation, and the broader film industry. ### Senior Financial Crimes Investigator @ Wells Fargo Jan 2023 – Present ### Financial Crimes Investigator @ Wells Fargo Jan 2019 – Jan 2023 FCRM Compliance Team – Preliminary Investigation Triaged enterprise wide suspicious activity referrals to appropriate channels. Responsible for identifying, researching and analyzing complex financial crimes transactions and referrals, policy violations and/or suspicious activity with low to high risk. Performed detailed analysis to detect patterns, trends, anomalies, and schemes seen throughout all lines of business and across multiple products. Forecasted investigations capacity to precisely assign cases to investigations team ### SCREENING COMMITTEE/Member @ Atlanta Film Society (IMAGE Film & Video) Jan 2025 – Jan 2025 Review and evaluate both local and international short-film submissions across fiction, documentary, and experimental categories, providing detailed written assessments on story clarity, technical execution, and emotional impact. Collaborate with the programming team by identifying standout works, emerging voices, and trends that align with the festival’s commitment to diverse and innovative storytelling. ### EDD/KYC Compliance Analyst @ Silicon Valley Bank Jan 2018 – Jan 2019 Assessing client BSA/AML risks both at initial onboarding and throughout the duration of the client’s relationship, developing and implementing a robust and scalable EDD program, performing trending and analysis of emerging high risk industries, and reporting/escalating results of analysis to senior management as well as a BSA quality control point for new Customer Information Files (CIFs). • Review new Customer Information File (CIF)/KYC documentation for risk rating validation • Identify and evaluate emerging regulatory trends in key client markets • Complete Due Diligence Reviews and Client Profile Updates based upon triggering events • Identify & escalate Businesses of Interest to BSA/AML Oversight Committee for approval • Conduct Enhanced Due Diligence on high risk clients • Procedure writing, training and review of analysts' work for compliance and consistency with departmental goals and objectives ### Data and Compliance Analyst Consultant @ Wells Fargo Jan 2017 – Jan 2018 FX Documentation and Client Onboarding Data and Compliance Consultant Wells Fargo FX Documentation and Client Onboarding Team Remediation and Analytics Specialist/ Client Onboarding and data management team. • Performing data remediation activities for Enterprise Data Remediation (EDR) projects. • Reporting & Analytics, including metric development for Key Performance Indicators, enhanced reporting for multiple stakeholder audiences. • Governance and Support escalation procedures, committee reporting, operating procedures, integration into Enterprise Data Governance (EDG) framework, audit & exam coordination, training & communication. • Develop and produce regular reporting for executive and senior management, committees, data owners, domain managers, issues owners, and leadership teams within both the First and Second Line of Defense. • Develop new metrics to monitor progress toward key performance indicators and provide reporting and analytics on trends, patterns, and key themes for issues or challenges associated with data. • Develop, maintain, and administer new and existing SharePoint sites. • Maintain controls to ensure data and reporting outputs are accurate, comprehensive, timely, and relevant. • Maintain tactical reporting solutions that provide effective and actionable information in an efficient manner. Maintain data sourcing solutions (SHRP, Access, etc.) to maximize efficiencies and strengthen controls. ### Legal Assistant Paralegal @ Immigration Law Jan 2017 – Jan 2017 • Perform legal research. • Draft legal documents. • Read case law and prepare case briefs. • Prepare trial notebooks for court. • File court documents electronically. • Prepare responses to complaints and discovery requests. • Organize case files and maintain documents. ### Legal interpreter- Volunteer @ Freelance translator/interpreter Jan 2017 – Jan 2017 • Provide instant bilingual interpretations for legal purposes, and providing cases documentation translation for court use purposes ### Quality Assurance @ Vodafone Global Enterprise Jan 2016 – Jan 2016 | Egypt ### Business Compliance Analyst/Business improvement and Knowledge management @ Vodafone Global Enterprise Jan 2016 – Jan 2016 Driving business process improvement (BPI) and quality assurance projects across Vodafone Global Enterprise contact centers in UK, Hungary, Egypt and India. Leading complex BPI initiatives affecting multiple VGE functions as well as more than 52 Vodafone and Non-Vodafone Mobile Operators worldwide to guarantee a consistent, cost-efficient service to VGE MNC customers. • Leads multiple projects targeting increasing customer satisfaction, Business Improvement, Process re-engineering and Operational Excellence. • Acting as a focal point in communications with Vodafone Operators, Partners and Affiliates in service improvement programs (34% Average SLA Improvement across 11 countries). • Stakeholder Management (internal & external) - the ability to manage, monitor, communicate, coordinate, escalate, and report the progress of projects in a functional & hierarchal manner. • Ensures customer satisfaction and benefits realization through owning the after-delivery processes of customers once they’re handed over to operations. • Acting as a main function to all teams with a main focus on establishing, maintaining, developing, and enhancing the current processes and making sure they are aligned With the designated framework. • Continuously monitoring BAU status to identify gaps in service levels, customer satisfaction, capacity management and back-office support, suggest initiatives to management and lead the implementation (if approved). • Provide guidance, consultancy & support to all teams with ADHOC requests for process design, review, and/or change. ### EMMS Solutions specialist, incident & Technical delivery manager @ Vodafone Global Enterprise Jan 2013 – Jan 2016 | Egypt • Providing Incident, Problem, Event, Major Incident, Service Request and Access Management to Vodafone Global Enterprise Corporate Customers through various ticketing systems such as BMC Remedy and Service now. • Subject Matter Expert for all Vodafone Global Enterprise Telecom Expense Management related solutions/services provided by VGE ( VTM’, VTM-EL, ‘VSA’, and ‘VSM’), MDM Mobile Device management i.e: VMDM, VSDM (AirWatch) and other Solutions. • Knowledge Management of the employees within VGE’s Global Service Operations Centers. • Responsible for creating internal work instructions and documentation. • provide first and second line technical support for VGE customers across the Vodafone footprint globally to VGE products and solutions issues on 24/7 technical Service Desk within agreed SLAs. • The team serves as a Single Point of Contact to meet the technical communications needs of the MNCs, local OPCOs (Operating Company), Partners, Affiliates, 2nd level providers and vendors. • Log incident, perform diagnostics and analysis of the issue, resolve or escalate it to the relevant stakeholder, follow up and close case upon resolution. • If an incident is unresolved, the Service Desk is required to co-ordinate parties via teleconference to resolve the issue and communicate its RCA to the concerned parties involving different managerial levels according to the impact and priority of the incident. • The Service Desk is also the focal point for reporting Incidents and outages to MNCs. ▪Handling both incidents and service requests including set up of the solutions, as well as providing an interface to users for other Service activities including both Incident Management and Configuration Management along with IT Service Continuity Management according to ITIL Standards. ▪ Management of mobility services in-country (ITIL Service Management)BAU Incident management, business requirements gathering & analysis, service improvement plans, performance reporting. ### 2nd Line Technical Support Advisor for Vodafone UK @ Vodafone International Services (VIS) Jan 2010 – Jan 2013 | Egypt Providing client support to consumer, small business and enterprise customers and technical issue resolution via E-Mail, phone and other electronic medium. • Configuration of client's equipment to connect to the Internet, make/receive calls, send/receive TXT, MMS & Emails. • Configuring software to connect to the Internet. • Providing training to clients in the use of system and applications as related to Internet and various forms of GSM Services. • Obtaining general understanding of OS and application operations related to Vodafone UK offered services. • Projects: • Technical Consultant and Testing Specialist for Vodafone UK, Providing technical training to 500+ advisor • Established unified knowledge database via SharePoint ### BBME 2nd line Advisor @ Vodafone International Services VIS (Subsidiary of Vodafone Group) Jan 2009 – Jan 2010 • 2nd line Technical support of 3G Data services, Blackberry support (Vodafone Australia). • Real Time Management of performance reporting, leaves & escalations management of 300+ analyst. • Established Quarterly complaints review workshops for root cause analysis & lessons learned documentation. ### AUC Press Public Relations Trainee @ American University in Cairo Jan 2008 – Jan 2008 • Assist in the process of maintaining publishing records for authors and forthcoming publications, including follow-up on related correspondence, preparing royalty contracts, as well as production estimates and schedules. • Preparing promotional materials for release to the press, newsletters, mailing lists, assisting with media contacts, special events, and organizing special promotional activities. ## Education ### Bachelor of Arts (B.A.) in Mass Communications/Media Studies Helwan University Cairo ## Contact & Social - LinkedIn: https://linkedin.com/in/lucy-hanna-34335257 - Website: https://medium.com/@lucyhanna --- Source: https://flows.cv/lucyhanna JSON Resume: https://flows.cv/lucyhanna/resume.json Last updated: 2026-04-05