# Luke Hillman

> Civic Technologist | UX Architect

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/lukehillman

I leverage my background in government, communication, anthropology, and human-computer interaction to make public services more accessible and public servants more effective.

Robust, equitable social safety nets are how we get to the utopian Star Trek future. Let's make it so!

## Work Experience
### Design/Research Lead and Design Manager @ Nava
Jan 2024 – Present
I'm currently continuing my civic tech journey at Nava, where I'm helping craft a modernization strategy for USDA's Supplemental Nutrition Program for Women, Infants, & Children (WIC). I also manage UX designers and researchers across several teams.

### Staff UX Architect @ Affinian Consulting
Jan 2023 – Jan 2024 | San Francisco Bay Area
Provided UX architecture, research, and development support to the Employment Development Department (EDD) to improve Californians' access to critical services such as unemployment insurance, paid family leave, and disability insurance.

### UX & Product Consultant @ Unknown
Jan 2022 – Jan 2023 | San Francisco Bay Area
Partnering with civic-minded organizations using technology to serve people.

### Director of User Experience @ Midspace
Jan 2021 – Jan 2022

### Principal Service Designer @ Midspace
Jan 2021 – Jan 2022 | San Francisco Bay Area
Midspace developed a fully open-source virtual and hybrid conference platform by and for the academic community. Its mission was to increase conference accessibility and access while decreasing carbon emissions. Because it operated as a small startup, I wore nearly every product and design hat, serving as an individual contributor, design manager, customer experience manager, strategic product advisor, open source project coordinator, and supervisor of student projects.

### Lead UX Designer @ Chegg Inc.
Jan 2018 – Jan 2021 | San Francisco Bay Area
I led the design of three student- and educator-facing products during my time at Chegg, served as de facto product manager for one product, helped another achieve full WCAG-II compliance, contributed to a massive design system, spoke at internal conferences, and managed two other designers.

### Senior UX Designer & Researcher @ StudyBlue
Jan 2016 – Jan 2018 | San Francisco Bay Area
StudyBlue built tools to help students learn more effectively. I was the UX owner of our learning tools division and our company-wide user research pipeline.

### Product & Design Lead @ Agrarify
Jan 2014 – Jan 2016 | San Francisco Bay Area
Agrarify was a crop-swap app for urban gardeners. I started it with two former coworkers and wore many hats, from product to design to administration. Sadly, it went the way of most tech startups.

### Senior User Experience Designer @ Prosper Marketplace
Jan 2015 – Jan 2015 | San Francisco Bay Area
𝖯𝗋𝗈𝗌𝗉𝖾𝗋 𝖬𝖺𝗋𝗄𝖾𝗍𝗉𝗅𝖺𝖼𝖾 𝗂𝗌 𝖺 P2P 𝗉𝗅𝖺𝗍𝖿𝗈𝗋𝗆 𝖿𝗈𝗋 𝗉𝖾𝗋𝗌𝗈𝗇𝖺𝗅 𝗅𝗈𝖺𝗇𝗌, 𝗐𝗂𝗍𝗁 𝖺 𝖿𝗈𝖼𝗎𝗌 𝗈𝗇 𝖽𝖾𝖻𝗍 𝖼𝗈𝗇𝗌𝗈𝗅𝗂𝖽𝖺𝗍𝗂𝗈𝗇. 𝖨 𝗐𝖺𝗌 𝗍𝗁𝖾 𝖴𝖷 𝗈𝗐𝗇𝖾𝗋 𝖿𝗈𝗋 𝗍𝗁𝖾 𝗅𝖾𝗇𝖽𝖾𝗋 𝗌𝗂𝖽𝖾 𝗈𝖿 𝗍𝗁𝖾 𝗉𝗅𝖺𝗍𝖿𝗈𝗋𝗆.

### Senior User Experience Designer & Researcher @ TripIt
Jan 2013 – Jan 2014 | San Francisco Bay Area
I owned the UX for TripIt's Android app and wearable offerings, and contributed to a full redesign of TripIt's web app. I led prototyping efforts across all initiatives and conducted evaluative research.

### User Experience Designer @ TripIt
Jan 2012 – Jan 2012

### Project Manager @ Georgetown University
Jan 2010 – Jan 2011
I performed various service design tasks and user experience evaluations of aging (physical) security systems to help spec and implement improved systems and workflows for public safety officers.

### Program Coordinator @ Georgetown University
Jan 2008 – Jan 2010
Managed 170 (ish) part-time workers and two managerial interns: hiring/background checks, training, scheduling, payroll, performance evaluations, disciplinary measures, and mentorship. Being one of only two managers, I wrote a scheduling application so I wouldn't go crazy: http://www.lukehillman.net/2011/06/code-sample/

### Information Security Analyst @ Georgetown University
Jan 2007 – Jan 2008 | Washington, District of Columbia, United States

### Intern @ U.S. House of Representatives
Jan 2007 – Jan 2007 | Washington, District of Columbia, United States
Produced informational videos about education policy reform initiatives for Rep. George Miller (CA-7) and congressional allies.


## Education
### MA in Communication٫ Culture٫ & Technology (HCI track)
Georgetown University

### BA in Government
Georgetown University

### Full Stack Software Development
UC Berkeley Extension


## Contact & Social
- LinkedIn: https://linkedin.com/in/lshillman
- Portfolio: https://lukehillman.net
- GitHub: https://github.com/lshillman

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Source: https://flows.cv/lukehillman
JSON Resume: https://flows.cv/lukehillman/resume.json
Last updated: 2026-04-13