# Luke S.

> Staff Product Designer

Profile: https://flows.cv/lukes

I'm a passionate designer and have rich hands-on experience with innovative design solutions to achieve users' goals. Being involved in all phases of the product development process, I bring ability to create end to end customer experience and collaborate with cross-functional teams. Strong knowledge of user-centered design and usability principles by understanding user situations and needs across desktop and mobile platforms. Manage multiple complex projects by focusing on deadlines and project goals.

## Work Experience
### Staff Product Designer @ ServiceNow
Jan 2021 – Invalid Date | San Francisco Bay Area, United States
Creating 2x+ design solutions for ServiceNow impact users - specifically focused on impact homepage, ServiceNow product adoption, impact customization (workspace) and cross-functional services.

### Lead User Experience Designer @ SAP
Jan 2017 – Jan 2021 | San Francisco Bay Area, United States
Creating design solutions for SAP SuccessFactors BizX suites. Participating in design strategy discussions and user research. Leading design workshops and evaluating high level requirement into user flows, wireframes and prototypes.

### Senior User Experience Designer @ SAP
Jan 2009 – Jan 2014 | San Francisco Bay Area, United States
Responsible for SuccessFactors BizX product design. Hands-on experience with UX, visual and prototyping to make SuccessFactors software enjoyable to use.

### Senior UX Designer/Team Leader @ WebEx
Jan 2008 – Jan 2009 | San Francisco Bay Area, United States
Working with product manager and gathering business requirements and creating UX design with high level design look conventions, workflow and detailed visual design and spec.

### User Experience Designer @ WebEx
Jan 2004 – Jan 2006 | Shanghai, China
Creating interactive prototypes and participating in user research for concept validations. Managing a small team of interaction & visual designers.


## Education
### Bachelor of Science
Qingdao University of Technology


## Contact & Social
- LinkedIn: https://www.linkedin.com/in/luke-shi/
- Email: mailto:lukes@placeholder.flows.cv

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Source: https://flows.cv/lukes
JSON Resume: https://flows.cv/lukes/resume.json
Last updated: 2026-02-02