On the Payments and Invoicing team. I drive the creation and implementation of scaleable content creation and standardization through Gen AI. I also lead research and UX lead to create delightful invoicing and payment experiences for our small business customers.

On the QuickBooks Payroll team. I focused on supporting all workers employed by the small businesses that are Intuit's customers. From getting daily tasks done to improving long term financial health, I focused on creating lightweight, delightful experiences.

Getting this done involves leading customer research, creating scaleable documentation, and facilitating collaboration with all the partners I work with across the company.

Lead Content Strategy in the Customer Experience Design team for the ADA revamp of Wells Fargo’s applications and web services. I leveraged existing content strategy documents and ongoing user research to create a consistent, intuitive experience for all customers.

Delivered strategy, research, and interface results for clients in healthcare, crypto, lifestyle, and finance.

UX Research and Content Strategy for an Apple Watch app focused on identifying and treating Atrial Fibrillation.