As the Lead Product Designer for HeartFlow’s AI-driven Plaque Analysis web application, I led the design strategy and execution from the ground up, collaborating with cross-functional teams to bring AI-powered cardiac care to life. In just six months, we launched the Plaque Analysis web application—a major advancement in cardiovascular healthcare—achieving an industry-leading 2.4% user error rate (8.2 NPS) and unlocking a $6 billion market opportunity while improving 126 million lives.

Led UX strategy and execution for regulated healthcare and MedTech clients, including Pfizer Gene Therapy digital platforms and Alpha Omega Engineering αCare SENS™, an integrated clinical platform for movement disorders.

Defined end-to-end product experiences across web, mobile, and device-adjacent systems, supporting 1M+ global users in safety-critical clinical contexts.

Designed patient and provider workflows, interaction models, and high-fidelity prototypes in Figma, translating complex clinical, electrophysiological, and longitudinal symptom data into intuitive, decision-support UX.

Established scalable UX standards and design systems, reducing inconsistencies by 20%, improving R&D efficiency by 15%, and cutting development time by 30%.

Partnered cross-functionally with product, engineering, clinical, and regulatory teams to reduce usability risk, support clinician decision-making, and deliver under aggressive timelines.

Mentored senior designers and led cross-functional teams, driving 30% higher engagement, 35% improvement in task completion, and 40% client retention.

Drove the Kinwell digital strategy by leveraging MyChart EMR integration and customer research to create a virtual-first healthcare experience, improving primary care access and patient outcomes for 43,000 members

• Directed the redesign of an intuitive MyCare mobile user interface for new patient appointment scheduling virtual care access for 1M+ WA residents using Sketch

• Led design strategy activities with clinicians, users and product manager to validate personas, workflows, user journey, and user-stories to generate potential solutions for improving primary care access

• Guided UX Designers and branding team to create style guide for standardized design system and 77+ UI components using WCAG 2.1, Section 508, Human-Centered Design, and usability best-practice

• Worked directly with engineering team to implement interface design for same-day new patient appointment scheduling on mobile apps (iOS and Android) and increasing usability as well as new patient conversion rate

Launched three different cloud-based applications as design lead for new connected AED medical device.

• Designed user interface in Sketch for cloud-based web application to replace legacy Event Review desktop app, reducing IT maintenance costs, and increasing ease-of-use for clinicians by more than 30%

• Built end-to-end service delivery map for cloud-connected AED and web application to enable hospital technicians to remotely manage 60+ new and legacy devices to ensure 24/7 device readiness

• Reduced user task-on-time by 33% through working with usability engineer to iterate on UI design

• Enhanced usability of new connected AED product by working with usability engineer and industrial designer to refine detailed interactions and visual design elements according to ISO 62366-2:2016

• Collaborated with program manager, user researcher, and project stakeholders to translate business requirements into a product release roadmap, product stories, and use cases using Balsamiq and Miro

• Increased user engagement for Device Readiness Dashboard by designing in-app notifications of AED device status through rapid iteration using Sketch based on user feedback and usability test insights

• Created service delivery map, prototypes, storyboards, and wireframe flows for managing a AED program for a mixed fleet of legacy and new cloud-connected AEDs using Adobe CC, Axure, and InVision

Developed design systems for consistency, scalability, and efficiency, ensuring a cohesive user experience and visual tone across critical IT support cloud-based web applications for Microsoft Services Hub using Figma.

• Redesigned and improved Services Hub Dashboard interface design by incorporating user feedback, behavioral analytics, technical constraints and business goals into follow-on design iterations using Figma

• Conducted qualitative research, quantitative research, and UX heuristic evaluations with user researcher

• Designed UI design patterns, detailed interaction design and user flows using Sketch App and Figma

• Trained designers and engineers on web accessibility standards for 29% increase in app usability score

• Created wireframes, workflows, mockups, Proof of Concepts (POC), and UI design patterns elements in compliance with accessibility best practices (WCAG 2.0 AA, Sec 508) using Figma, Illustrator and Sketch.

• Design site map, information architecture, user flows, wireframes, mockups for web and mobile using Figma and Sketch

• Perform usability testing, accessibility testing, customer journey research, interviews, and user testing via usertesting.com

• Plan and execute accessibility remediation plan with engineers to increase web accessibility