I drive product innovation and experience strategy in the intersection of AI-driven healthcare, medical software, and cloud-connected medical devices.
Experience
2023 — Now
2023 — Now
San Jose, California, United States
As the Lead Product Designer for HeartFlow’s AI-driven Plaque Analysis web application, I led the design strategy and execution from the ground up, collaborating with cross-functional teams to bring AI-powered cardiac care to life. In just six months, we launched the Plaque Analysis web application—a major advancement in cardiovascular healthcare—achieving an industry-leading 2.4% user error rate (8.2 NPS) and unlocking a $6 billion market opportunity while improving 126 million lives.
2023 — 2023
Seattle, WA
Led UX strategy and execution for regulated healthcare and MedTech clients, including Pfizer Gene Therapy digital platforms and Alpha Omega Engineering αCare SENS™, an integrated clinical platform for movement disorders.
Defined end-to-end product experiences across web, mobile, and device-adjacent systems, supporting 1M+ global users in safety-critical clinical contexts.
Designed patient and provider workflows, interaction models, and high-fidelity prototypes in Figma, translating complex clinical, electrophysiological, and longitudinal symptom data into intuitive, decision-support UX.
Established scalable UX standards and design systems, reducing inconsistencies by 20%, improving R&D efficiency by 15%, and cutting development time by 30%.
Partnered cross-functionally with product, engineering, clinical, and regulatory teams to reduce usability risk, support clinician decision-making, and deliver under aggressive timelines.
Mentored senior designers and led cross-functional teams, driving 30% higher engagement, 35% improvement in task completion, and 40% client retention.
2021 — 2023
Mountlake Terrace, Washington, United States
Drove the Kinwell digital strategy by leveraging MyChart EMR integration and customer research to create a virtual-first healthcare experience, improving primary care access and patient outcomes for 43,000 members
• Directed the redesign of an intuitive MyCare mobile user interface for new patient appointment scheduling virtual care access for 1M+ WA residents using Sketch
• Led design strategy activities with clinicians, users and product manager to validate personas, workflows, user journey, and user-stories to generate potential solutions for improving primary care access
• Guided UX Designers and branding team to create style guide for standardized design system and 77+ UI components using WCAG 2.1, Section 508, Human-Centered Design, and usability best-practice
• Worked directly with engineering team to implement interface design for same-day new patient appointment scheduling on mobile apps (iOS and Android) and increasing usability as well as new patient conversion rate
2019 — 2021
2019 — 2021
Bothell, Washington, United States
Launched three different cloud-based applications as design lead for new connected AED medical device.
• Designed user interface in Sketch for cloud-based web application to replace legacy Event Review desktop app, reducing IT maintenance costs, and increasing ease-of-use for clinicians by more than 30%
• Built end-to-end service delivery map for cloud-connected AED and web application to enable hospital technicians to remotely manage 60+ new and legacy devices to ensure 24/7 device readiness
• Reduced user task-on-time by 33% through working with usability engineer to iterate on UI design
• Enhanced usability of new connected AED product by working with usability engineer and industrial designer to refine detailed interactions and visual design elements according to ISO 62366-2:2016
• Collaborated with program manager, user researcher, and project stakeholders to translate business requirements into a product release roadmap, product stories, and use cases using Balsamiq and Miro
• Increased user engagement for Device Readiness Dashboard by designing in-app notifications of AED device status through rapid iteration using Sketch based on user feedback and usability test insights
• Created service delivery map, prototypes, storyboards, and wireframe flows for managing a AED program for a mixed fleet of legacy and new cloud-connected AEDs using Adobe CC, Axure, and InVision
2019 — 2019
2019 — 2019
Sammamish, WA
Developed design systems for consistency, scalability, and efficiency, ensuring a cohesive user experience and visual tone across critical IT support cloud-based web applications for Microsoft Services Hub using Figma.
• Redesigned and improved Services Hub Dashboard interface design by incorporating user feedback, behavioral analytics, technical constraints and business goals into follow-on design iterations using Figma
• Conducted qualitative research, quantitative research, and UX heuristic evaluations with user researcher
• Designed UI design patterns, detailed interaction design and user flows using Sketch App and Figma
• Trained designers and engineers on web accessibility standards for 29% increase in app usability score
• Created wireframes, workflows, mockups, Proof of Concepts (POC), and UI design patterns elements in compliance with accessibility best practices (WCAG 2.0 AA, Sec 508) using Figma, Illustrator and Sketch.
• Design site map, information architecture, user flows, wireframes, mockups for web and mobile using Figma and Sketch
• Perform usability testing, accessibility testing, customer journey research, interviews, and user testing via usertesting.com
• Plan and execute accessibility remediation plan with engineers to increase web accessibility
Education
University of Washington
Study Abroad Program
University of Washington Bothell