# Lundy Dougherty > Lead Product Designer | Expertise in UX Design for cloud-based solution, complex medical software and medical devices Location: United States, United States Profile: https://flows.cv/lundy I drive product innovation and experience strategy in the intersection of AI-driven healthcare, medical software, and cloud-connected medical devices. With over nine years of expertise in UX/UI design for complex digital health solutions, I craft intuitive, high-impact user experiences that bridge the gap between clinical workflows, business objectives, and regulatory requirements. I'm currently open to a remote position only. At HeartFlow, I lead experience design for AI-powered cardiovascular diagnostics, ensuring seamless interactions that empower clinicians with precise, data-driven insights. My work spans designing end-to-end user experiences under rigorous Quality Management Systems (QMS) and delivering scalable UI solutions that integrate accessibility, usability, and human-centered design principles. My approach is deeply collaborative—I work cross-functionally with researchers, product managers, engineers, and regulatory teams to balance innovation with compliance, ensuring that every design decision enhances usability without compromising safety or efficacy. Beyond execution, I mentor UX designers, foster cross-functional collaboration, and advocate for a long-term design strategy that aligns with both user needs and business growth. I thrive in fast-paced, highly regulated environments, where I translate complex challenges into intuitive, scalable solutions. Summary: - Mission-Driven & Patient-Focused: Passionate about designing healthcare solutions that enhance clinical decision-making and improve patient outcomes. - Expert in UX for Regulated Medical Software: Experienced in delivering UX requirements and UI specifications within FDA and ISO-compliant QMS frameworks. - Strategic Thinker & Leader: Skilled in defining experience roadmaps that align user needs with business goals and technical feasibility. - Cross-Functional & Collaborative: Strong communicator who thrives at the intersection of design, engineering, and clinical expertise. - Always Learning & Innovating: From refining design processes and mentoring teams to launching new design systems and reimagining digital workflows, I challenge the status quo to drive meaningful change in digital health. Porfolio Link: http://www.lundy.design ## Work Experience ### Lead Product Designer @ HeartFlow, Inc Jan 2023 – Present | San Jose, California, United States As the Lead Product Designer for HeartFlow’s AI-driven Plaque Analysis web application, I led the design strategy and execution from the ground up, collaborating with cross-functional teams to bring AI-powered cardiac care to life. In just six months, we launched the Plaque Analysis web application—a major advancement in cardiovascular healthcare—achieving an industry-leading 2.4% user error rate (8.2 NPS) and unlocking a $6 billion market opportunity while improving 126 million lives. ### Co-Founder and Lead Product Experience Designer @ Avela Experience Design Jan 2023 – Jan 2023 | Seattle, WA Led UX strategy and execution for regulated healthcare and MedTech clients, including Pfizer Gene Therapy digital platforms and Alpha Omega Engineering αCare SENS™, an integrated clinical platform for movement disorders. Defined end-to-end product experiences across web, mobile, and device-adjacent systems, supporting 1M+ global users in safety-critical clinical contexts. Designed patient and provider workflows, interaction models, and high-fidelity prototypes in Figma, translating complex clinical, electrophysiological, and longitudinal symptom data into intuitive, decision-support UX. Established scalable UX standards and design systems, reducing inconsistencies by 20%, improving R&D efficiency by 15%, and cutting development time by 30%. Partnered cross-functionally with product, engineering, clinical, and regulatory teams to reduce usability risk, support clinician decision-making, and deliver under aggressive timelines. Mentored senior designers and led cross-functional teams, driving 30% higher engagement, 35% improvement in task completion, and 40% client retention. ### Senior UX Design Strategist @ Premera Blue Cross Jan 2021 – Jan 2023 | Mountlake Terrace, Washington, United States Drove the Kinwell digital strategy by leveraging MyChart EMR integration and customer research to create a virtual-first healthcare experience, improving primary care access and patient outcomes for 43,000 members • Directed the redesign of an intuitive MyCare mobile user interface for new patient appointment scheduling virtual care access for 1M+ WA residents using Sketch • Led design strategy activities with clinicians, users and product manager to validate personas, workflows, user journey, and user-stories to generate potential solutions for improving primary care access • Guided UX Designers and branding team to create style guide for standardized design system and 77+ UI components using WCAG 2.1, Section 508, Human-Centered Design, and usability best-practice • Worked directly with engineering team to implement interface design for same-day new patient appointment scheduling on mobile apps (iOS and Android) and increasing usability as well as new patient conversion rate ### User Experience Designer @ Philips Jan 2019 – Jan 2021 | Bothell, Washington, United States Launched three different cloud-based applications as design lead for new connected AED medical device. • Designed user interface in Sketch for cloud-based web application to replace legacy Event Review desktop app, reducing IT maintenance costs, and increasing ease-of-use for clinicians by more than 30% • Built end-to-end service delivery map for cloud-connected AED and web application to enable hospital technicians to remotely manage 60+ new and legacy devices to ensure 24/7 device readiness • Reduced user task-on-time by 33% through working with usability engineer to iterate on UI design • Enhanced usability of new connected AED product by working with usability engineer and industrial designer to refine detailed interactions and visual design elements according to ISO 62366-2:2016 • Collaborated with program manager, user researcher, and project stakeholders to translate business requirements into a product release roadmap, product stories, and use cases using Balsamiq and Miro • Increased user engagement for Device Readiness Dashboard by designing in-app notifications of AED device status through rapid iteration using Sketch based on user feedback and usability test insights • Created service delivery map, prototypes, storyboards, and wireframe flows for managing a AED program for a mixed fleet of legacy and new cloud-connected AEDs using Adobe CC, Axure, and InVision ### UX Design Researcher @ Microsoft Jan 2019 – Jan 2019 | Sammamish, WA Developed design systems for consistency, scalability, and efficiency, ensuring a cohesive user experience and visual tone across critical IT support cloud-based web applications for Microsoft Services Hub using Figma. • Redesigned and improved Services Hub Dashboard interface design by incorporating user feedback, behavioral analytics, technical constraints and business goals into follow-on design iterations using Figma • Conducted qualitative research, quantitative research, and UX heuristic evaluations with user researcher • Designed UI design patterns, detailed interaction design and user flows using Sketch App and Figma • Trained designers and engineers on web accessibility standards for 29% increase in app usability score • Created wireframes, workflows, mockups, Proof of Concepts (POC), and UI design patterns elements in compliance with accessibility best practices (WCAG 2.0 AA, Sec 508) using Figma, Illustrator and Sketch. • Design site map, information architecture, user flows, wireframes, mockups for web and mobile using Figma and Sketch • Perform usability testing, accessibility testing, customer journey research, interviews, and user testing via usertesting.com • Plan and execute accessibility remediation plan with engineers to increase web accessibility ### Interaction Designer II @ Microsoft Jan 2018 – Jan 2019 | Greater Seattle Area Collaborated with the Cloud + AI Design Studio team to create an accessible UI design style guide for the Microsoft design system library using brand style guide, usability guideline and Microsoft Accessibly Standards. • Spearheaded 40+ major UI refactoring for a more intuitive user experience under section 508 compliance and WCAG 2.1 standards • Conceptualized and defined information architecture workflows and data visualization using Adobe XD • Delivered accessibility specifications (text scenarios and screen reader interaction design) used by user experience and front-end development teams to launch the Microsoft design system library version 2.0 ### User Experience Designer @ Microsoft Jan 2018 – Jan 2018 | Redmond, WA Built out a new digital platform for the Microsoft Digital Transformation web applications with a small design team to help customer organizations strategize and plan their digital transformations. • Built micro-interactions and delightful conversational UI for AI-powered digital assistant using Adobe XD • Designed a responsive app to seamlessly create AI-generated customer roadmap for digital transformation • Conducted qualitative research, quantitative research, and UX heuristic evaluations with user researcher • Collaborated with global UX Design teams in designing and developing new web based and mobile applications and features working in hyper Agile environment • Created iterative wireframes and responsive visual prototypes using Illustrator and Adobe XD • Conducted ethnography, accessibility/usability testing, user journey mapping and heuristic evaluations • Composed mock-ups, enterprise brand guidelines, templates, user stories, design reviews and UI technical specifications using SharePoint, VSO and Excel • Worked closely with the program manager to develop user flows and iterate wireframes based on project requirements • Created corporate-level demos for the Microsoft Digital Advisory and Innovations team each month using User-Centered design approaches and Agile business development. • Cooperated with developers to build the UI for the Cortana web team channel using HTML and CSS • Managed UI design assets, user stories and UI library for web and Android/iOS devices on VSO ### UX Multimedia Designer @ University of Washington Jan 2015 – Jan 2017 | Office of Student Affairs Designed and managed web user experience across 13 departmental websites for the office of Student Affairs. • Created wireframes, graphic design and accessible web content using Adobe Creative Cloud Suite and WCAG 2.0 AA standards • Consulted with program managers and web publishers on UX/UI best practices • Developed accessible websites using HTML5, CSS3, JavaScript, and Kentico CMS • Validated wireframes with web developers on design feasibility, usability and branding compliance • Managed SEO and web usability which results in 23% web traffic increase in Google Analytics • Performed web accessibility, usability testing and evaluation using WAVE, ChromVox, and WebAIM • Facilitated new graphic designers/marketing assistants training on information design, web usability, SEO and branding compliance ## Education ### Study Abroad Program in Design Thinking University of Washington ### Interactive Media and Design (IMD) in Human-Centered Design University of Washington Bothell ## Contact & Social - LinkedIn: https://linkedin.com/in/lundy-dougherty --- Source: https://flows.cv/lundy JSON Resume: https://flows.cv/lundy/resume.json Last updated: 2026-04-13