With over 10 years of experience, I specialize in design strategy and service innovation at the City and County of San Francisco's Mayor's Office of Innovation, supported by Bloomberg Philanthropies.

Experience

City and County of San FranciscoLead Product & Service Designer | The Mayor's Office of Innovation | Bloomberg Philanthropies

2023 — Now

San Francisco Bay Area

ZENDA, LLCSenior Product Strategist

2022 — 2023

New York City Metropolitan Area

ZENDA, LLCProduct Strategist

2021 — 2022

New York City Metropolitan Area

Applying design thinking to tackle intricate business and customer challenges for Fortune 500 companies and business stakeholders. My expertise lies in deciphering signals of change while cultivating an understanding of people and trends across social, technology, economic, and investment landscapes.

The World BankBehavioral Designer

2020 — 2022

Led research work for the team to enhance emergency shelter services in Haiti during disaster-related risks. Our work resulted in service improvements that positively impacted the lives of 150,000 individuals.

Outside the ByteUX Researcher & Designer

2015 — 2021

Discovered key users and market needs. Drew an extensive understanding of the organizations users and product market. Created design solutions, iterated on wireframes for a fintech web application and e-commerce mobile application. My clients have included School of design strategies, Parsons School of Design, United Nations Development Fund, UNICEF.

Education

Parsons School of Design - The New School

Masters in Science- Design

Hindustan Institute of Technology and Science

Experience+3

Education

Masters in Science- Design

Bachelor of Architecture (B.Arch.)

Experience