As VP of Product Design and Research at One Medical during our acquisition by Amazon, I led the team through significant change, focusing on change management, integration with Amazon Health, and team well-being.
Key Responsibilities and Achievements:
Change Management Leadership: Guided the team through new systems, partnership, organizations, leaders and workflows, ensuring smooth adaptation and maintaining team morale.
Integration with Amazon Health Services: From day one worked towards the integration with Amazon Health, including enabling One Medical membership purchases via Amazon.
Team Advocacy: Ensured the team felt heard and valued, maintaining a human-centered design approach.
Productivity and Innovation: Kept the team productive and innovative, upholding high design standards during the transition.
About One Medical:
One Medical is a primary care platform transforming healthcare by making quality care more affordable, accessible, and enjoyable. Our members access care at 90+ locations and 24/7 virtual care, with over 7,000 companies offering One Medical benefits.
My tenure at One Medical has been dedicated to enhancing healthcare experiences through innovative design and maintaining our empathetic approach amid significant industry changes.