• Lead contributor to the core voice product, driving full-stack development for major product enhancements including AI Agent Assist integrations for Wells Fargo, CVS, and McKesson.

• Architected and successfully deployed transcription streaming integrations for high-tier CRMs, including ServiceNow and Salesforce.

• Engineering a finite-state machine within a distributed pub-sub architecture to orchestrate 14 billion annual minutes of audio and text data while maintaining a 99.999% SLA.

• Designing a high-throughput routing layer using Kafka Connect and CockroachDB to ensure horizontal scalability and data consistency for global call traffic.

• Co-owning the development of a React-based admin portal to manage system-critical data and internal configurations.

• Led full-stack development for the Pulse product, engineering accessible interfaces for multi-interval batch processing systems that helped secure $20M in revenue.

• Contributed to technical initiatives that resulted in a 90% customer retention rate across the organization.

• Managed and scaled four Java microservices and a PHP monolith, handling over 100,000 requests per day for strongly consistent datasets.

• Fostered engineering culture by leading technical brown-bag sessions, driving design discussions, and mentoring junior developers to improve system reliability.

• Directed cross-functional initiatives to define technical objectives and managed deliverables for three high-impact software projects for large-scale customers.

• Developed serverless (FaaS) solutions in Node.js utilizing event-driven architectures to automate complex user workflows.

• Improved developer productivity by parallelizing Jenkins pipelines, resulting in a 40% increase in release throughput and faster MTTR for hotfixes.

• Maintained a rigorous testing standard, achieving and sustaining 95% code coverage across all managed services through unit, functional, and integration testing.

• Contributed to the backend development for vehicle and asset monitoring on the Telematics Cloud team.

• Cross-collaborated with teams to ensure integration of IoT solutions.