# Macy Fong

> Director, Product Design at Albertsons Companies

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/macyfong

Design leader with 20 years building high-performing teams and delivering products, services, and brands that drive measurable business growth. Currently leading Albertsons’ eCommerce fulfillment design—serving millions of customers and associates across delivery, pickup, and post-purchase experiences. Expert in scaling design organizations, shaping customer-driven strategies, and delivering innovation that elevates satisfaction and business performance. Passionate about operational maturity, inclusive culture, and design excellence at enterprise scale.

## Work Experience
### Director of Product Design @ Albertsons Companies
Jan 2020 – Present | San Francisco Bay Area
Lead design for Albertsons’ eCommerce fulfillment ecosystem across customer, associate, and internal business tools.

Grew online grocery penetration from 2% to 10% of total company revenue; +25% eComm sales YoY
Improved NPS by 20% in 3 years through end-to-end CX enhancements
Partnered with C-suite to shape 3–5 year innovation roadmap; visualized strategies with storyboards and prototypes

### Product Design Strategist @ Albertsons Companies
Jan 2019 – Jan 2020

### Lead Product Designer @ Walmart eCommerce
Jan 2014 – Jan 2019 | San Francisco Bay Area
Drove strategic, customer-centric initiatives for one of the world’s largest eCommerce platforms.


Led One App (Grocery & GM), Free 2-Day Shipping, Same-Day Delivery, Omni-channel pickup initiatives 
Designed scalable mobile systems; Android & iOS lead for core product pages experience
Mentored designers; partnered cross-functionally to solve customer pain points with data-driven design

### Creative Director @ TOBI
Jan 2013 – Jan 2014 | San Francisco Bay Area
Defined brand strategy and creative direction for leading online fashion retailer; delivered integrated guidelines across digital and packaging touchpoints.

### Associate Creative Director @ Inspired Thinking Group (ITG)
Jan 2011 – Jan 2013 | San Francisco Bay Area
Led creative strategy for top retail brands including Safeway, Old Navy, and Walgreens, delivering multi-channel campaigns and in-store merchandising.

### Senior Product Designer @ Inspired Thinking Group (ITG)
Jan 2006 – Jan 2011 | San Francisco Bay Area

### Intern @ Wieden + Kennedy
Jan 2005 – Jan 2005


## Education
### Bachelor of Science - BS in Journalism Advertising and Business
University of Oregon
Jan 2001 – Jan 2005

### Visual Design in Certificate of Proficiency in Visual Design
De Anza College
Jan 2006 – Jan 2007

### Design Research Techniques
Cooper Professional Education
Jan 2018 – Jan 2018


## Contact & Social
- LinkedIn: https://www.linkedin.com/in/macychan

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Source: https://flows.cv/macyfong
JSON Resume: https://flows.cv/macyfong/resume.json
Last updated: 2026-04-07