Redesigning Study.com’s college credit platform to make earning a degree more accessible, efficient, and enjoyable through AI-powered learning.

Designed and launched a new test prep product that helps professionals prepare for certification exams. The redesign drove a 15% increase in member retention, a 12% uplift in users achieving their target scores, and significant revenue growth.

Led product improvements for the Merchant Menu Manager, optimizing the experience to reduce errors, improve order accuracy, and increase merchant satisfaction. These enhancements significantly reduced support escalations related to menu issues, improving efficiency for both merchants and consumers.

Led design for multiple high-impact initiatives across the LinkedIn Business Platform, shaping key experiences for users and internal teams. Notable projects included:

• In-Product Help: Designed a contextual guidance experience that delivers help and support directly within the product, allowing users to resolve issues without leaving the page. Resulted in a 10% reduction in support cases.

• Trust & Safety: Partnered with cross-functional leaders to define a long-term strategy and vision for LinkedIn’s internal content moderation tools.

• Customer Support: Launched an internal support platform that enables agents to manage requests and maintain internal documentation.

• Enterprise Admin Experience: Designed the platform that allows company admins to manage employee access and engagement across LinkedIn’s enterprise products.

As the second product designer at Workato, I collaborated closely with engineering and product leadership to shape the roadmap and drive execution. I helped transform complex enterprise automation into intuitive experiences, making automation more accessible and efficient for users.

Started as a branding designer, creating logos, landing pages, and email campaigns to drive growth and user acquisition. While working on brand, I developed a strong interest in product design and built my UX skills through experimentation and self-directed learning.

I led in-person research, prototyping, and user surveys to validate concepts, contributing to the successful launch of multiple mobile apps for high school students, including a group chat platform and a note-taking tool.