HashiCorp was acquired by IBM. Still designing new experiences and features for Boundary.

Designing new experiences and features for Boundary (https://www.boundaryproject.io/)

• Managed a team of three designers. Guided them on best practices in design, UX research, and cross-functional team collaboration.

• Served as lead designer on LogicMonitor's APM functionality

• Led designer on upcoming net new features for product, centered on DevOps

• Led weekly research standup to determine research priorities based on product roadmap

• Mentored associate UX designers and interns, by providing guidance and advice during their projects

• Led implementation of rapid iterative testing and evaluation (RITE) based UX research program consisting over 47+ customer partners. Responsible for running 250+ user research sessions within first 8 months of program.

• Designed UX improvements for existing AIOps features in regards to forecasting

• Conducted qualitative research studies to support product managers during planning of redesigns of existing features and creation of net new features

Teaching Assistant for Asian American Studies 210: Asian American and Pacific Islander American Identity: Race, Ethnicity, and Culture.

• Worked on a research team that focused on learning how hurricanes disrupt the lives of humans and how humans adapt around these disruptions, in order to identify solutions that can help affected communities.

• Presented memos that covered analyzed data to research team, in order to help drive future studies.

• Created categories to sort tweets based on the type of disruptions and adaptations they address.

• Conducted SQL queries to find information about tweets.

• Worked with leaders of customer-centric departments to produce a new framework of a journey map of SAP Concur's enterprise customers, in order to identify and resolve pain points that prevented customer engagement.

• Responsible for creating interview protocol, conducting internal interviews to draft a hypothetical journey map, conducting external interviews with executive level customers, analyzing data from interviews, and designing framework based off of data analysis.

• Supported research for a project in the engineering department that investigated how people change their environment to limit addictive smartphone use.

• Designed surveys and interview methods.

• Conducted 1-on-1 interviews with participants.

• Presented analyzed data and findings through affinity diagrams and memos, which provided clear insights on current practices.

• Responsible for redesigning a cross platform capital planning product.

• Created user journeys and personas to identify existing pain points of then-current product.

• Improved product's user experience by creating new redesigns that reduced the user’s cognitive load.

• Created wireframes of mobile and web versions of products to show redesign of products.

• Worked with graphic designer to design and deliver product mockups for development team.

• Contributed to http://washington.spoonuniversity.com on a bi-monthly basis.

• Provided articles about food related trends

• Worked with video producer from headquarters to create content for social media.

• Worked with marketing team to conduct research on UX strategies and self-service.

• Wrote blog posts conveying completed research and provided recommendations based on the company's focus on UX and self-service.

• Blogs were cross-linked by various companies.

High school senior capstone project.

• Developed research methods for a usability study with the Natural Interactions Group.

• Ran trials, compiled data, and synthesized results from study.

• Presented findings from research and created design recommendations to be implemented in the next development iteration.

• Helped students with their math and reading/writing work.

• Mentored students to develop self-learning skills.

• Graded the student’s work.