# Madeline Therrell > Senior Product Designer | Optimizing AI-Powered Banking Solutions | Fintech Location: Wilmington, North Carolina, United States Profile: https://flows.cv/madelinetherrell As a Product Designer passionate about crafting seamless digital experiences, I bring 4 years of experience driving innovation at the intersection of banking, AI, and fintech. I thrive in fast-paced environments where design meets technology, translating complex financial systems into user-centered, intuitive products. My background includes designing AI-powered solutions for banking platforms, where I’ve collaborated closely with product managers and engineers to bring advanced technology to life. I specialize in design thinking, user research, and prototyping, ensuring that even the most technical products remain accessible and engaging for users. Throughout my career, I’ve championed data-driven design decisions that improve usability, enhance customer trust, and drive measurable business outcomes. I’m particularly excited about leveraging AI and machine learning to simplify financial services, from predictive analytics to personalized banking experiences. Let’s connect if you’re looking for a designer who combines deep fintech knowledge with a passion for innovative, user-friendly design! UX/UI Design skills: Design Thinking, User Testing, Prototyping, AI Design, Accessibility (WCAG), Design Systems, v0, Salesforce, React, Angular ## Work Experience ### Senior Product Designer @ nCino Jan 2026 – Present ### Product Designer @ nCino Jan 2023 – Jan 2025 ### Associate Product Designer @ nCino Jan 2021 – Jan 2023 ### UX/UI Design Student @ Thinkful Jan 2020 – Jan 2021 | Austin, Texas, United States • Facilitates the client’s vision by researching, creating surveys, interviewing, sketching, and deciding between multiple solutions for digital products. • Illustrate design ideas using user stories, process flows and sitemaps • Develop UI mockups and prototypes that clearly illustrate sites function and look • Utilizes design tools such as Figma, Adobe CC, Webflow, and Maze • Adheres to accessible and industry standard fonts, colors and images • Collaborates with fellow UX designers, researchers, and team members to generate ideas and facilitate meaningful feedback sessions. • Collaborates with cross-functional stakeholders (developers, project managers, and other internal teams) to ensure the design can be effectively implemented. • Knowledgeable of HTML, CSS, Javascript, and responsive design • Constantly solving real world problems and delivering multiple solutions, based on user centered design and research PROJECTS: Brightwheel | Mobile App Brightwheel is a childcare management software for preschool staff, teachers, and parents This project validated the problem of users being overwhelmed with too many communication tools My solution was a simple, clean prototype allowing users to communicate via a group page on the platform Facilitated research to produce surveys, personas, user interviews and customer journey maps Produced an MVP allowing users to share media, communicate on a forum, and view resources Paired | Mobile App Designed a mobile app that helps couples discover new wine and food Tools Used: Figma, Useberry, Asana, Miro Generated user flows for users to sign up, browse meals, and check out Facilitated research to create user personas, empathy map, and customer journey map Utilized user research to design sketches, wireframes, prototypes ### Marketplace Operations Specialist @ Worksmith Jan 2019 – Jan 2020 | Austin, Texas Area • Improved key processes by analyzing metrics and pitching solutions to multiple departments • Selected to be a part of the Leadership Development Program and presented a business case for the CEO and the entire company of 80+ people advocating for a new operational workflow • Specialized in coordinating vendors for 6 – 10 emergency requests per day for all clients • Called and emailed high level executives daily to schedule service requests for 50+ retail stores • Sourced and onboarded 30+ providers to the vendor network within first two months • Negotiated with vendors to receive 3+ bids on every service request • Completed the highest percentage of available requests on the team during the first month of the job ### Project Analyst @ Sitehands Jan 2018 – Jan 2019 | Charlotte, NC • Onboarded and implemented a new service for banking client, bringing in $10 million in revenue • Held weekly calls to update key stakeholders of end user projects • Scheduled and reported on error rates for 300+ end user requests daily for the company using Excel • Communicated via an average of 300+ emails, 15 calls, and 100+ instant messages with clients daily • Trained, mentored, and supervised 8 new hires for the end user services team • Created highly detailed training documents and SOPs for all new hires on the team ### Marketing Assistant @ Management inSites Jan 2018 – Jan 2018 | Charlotte, North Carolina Area Management inSites, Inc. (MI) is an international management and marketing consulting company. MI bridges academic and business experience to provide superior consulting services in market research and market strategy, as well as global strategy formulation and implementation. I assist marketing team in the implementation of all marketing activities for all of MI's clients. Core responsibilities include: -Copy editing and proofreading -Content creation for clients -Event planning, ordering, and participation -Website management -Social media support -Tracking and reporting success of marketing campaigns -Sales support -Market research ### Sales Associate and Social Media Coordinator @ Island Passage at Lumina Station Jan 2016 – Jan 2017 | Wilmington, NC Handled the stores social networking and promotions through Instagram and Facebook. Updated website as needed with information, sales, and new graphics. Maintained positive relationships with loyal clients. Handled the cashiering activity of purchasing, returns, and exchanges, and enforce store return policy. Administered the opening and closing procedures. Resolved all customer complaints with the customer's satisfaction and company policies in mind. Communicated all product needs to appropriate supervisors. Conducted visual marketing on sight including setups for store products. Contributed stocking/replenishing merchandise. ### Alumni Relations Coordiator @ Alpha Gamma Delta Jan 2016 – Jan 2017 | Wilmington, NC Kept a positive relationship between Theta Mu chapter and other North Carolina Alpha Gamma Delta alumni. Responsible for sending out monthly newsletters updating alumni of chapter news. Organizes events for current and graduated members of the sorority to come together (100+ attendees). ### Public Relations Coordinator @ Alpha Gamma Delta Jan 2015 – Jan 2015 | Wilmington, NC Kept positive relationship between Alpha Gamma Delta and the UNCW campus. Coordinated activities that promoted the sorority across campus. Presented information of current sorority events to other chapters and organizations on campus. ### Consultant @ Pier601 Creative Jan 2016 – Jan 2016 | Wilmington, NC Involved in student-led advertising/marketing/PR agency at UNCW Held the position as the account executive for a local client, Forte Institute. Supported other team members on client projects. Helped brand clients through social and digital media. Hosted client presentation at the end the semester to showcase achievements. http://www.pier601creative.com/ ### Lobby Desk Attendant @ Student Recreation Center at UNCW Jan 2014 – Jan 2016 Developed customer service skills by welcoming every patron and taking phone calls. Multitasked without compromising the quality of service by attending to multiple patrons at once. Problem solved efficiently in emergency situations by remaining calm, directing others to follow policies and procedures, and calling 911 if needed. ### Intern @ UNCW Campus Life Arts & Programs Jan 2016 – Jan 2016 | UNCW Interned for Campus Life Arts and Programs. Coordinated various marketing events. Managed social media content on a variety of platforms. Handled logistics and production of campus lectures for an audience of 500+ attendees. Collaborated with multiple departments through out campus. Coordinated and managed volunteers. ### Food Ambassador @ Noodles & Company Jan 2012 – Jan 2013 Responsible for taking and serving customers orders, handling money at the register, and taking care of guests concerns. ## Education ### Bachelor of Arts (B.A.) in Communication Studies in Minor in French Studies University of North Carolina Wilmington ### UX/UI Design Certificate in UX Design Thinkful ### International Business KEDGE Business School ## Contact & Social - LinkedIn: https://linkedin.com/in/madeline-therrell - Portfolio: https://www.madelinetherrell.com/ --- Source: https://flows.cv/madelinetherrell JSON Resume: https://flows.cv/madelinetherrell/resume.json Last updated: 2026-03-31