Dallas, Texas, United States
• Spearheaded the redesign of an e-commerce checkout experience, focusing on conversion-centered design principles, which led to a ~15% increase in cart conversion rates and a 30% boost in cart adoption.
• Led design efforts for a small business initiative, collaborating with a team of three designers to create impactful solutions across brand, marketing, and product touchpoints.
• Collaborated with a senior designer to overhaul the user account management portal, enhancing usability and providing a more intuitive user experience.
• Directed the design of user and device management features for newly introduced family-based plans, improving accessibility and engagement for multi-user households.