• Lead designer on a new B2B SaaS product team, driving cross-functional alignment across incremental releases to balance user needs, technical constraints, and business goals

• Led end-to-end design and definition of Ellevation’s first family-facing product for school districts serving multilingual learner (ML) communities, from early discovery through pilot and public launch while partnering closely with product and engineering

• Planned and synthesized user research with educators, administrators, subject matter experts, and families, translating insights into product requirements, workflows, and iterative prototypes

• Developed workflow maps and experience artifacts to clarify complex user journeys and guide future product development

• Designed scalable patterns and workflows that bridged user needs, contributing to a more cohesive platform experience

In addition to student Resident Assistant (RA) responsibilities...

• Supported Residence Director (RD) with tasks such as staff scheduling and reviewing community engagement paperwork

• Served as middleman between RD and other student RAs to communicate opinions, desires, and concerns regarding assigned buildings and residents

• Mentored RAs on staff with the intentional focus on new student staff members

• Coordinated and tracked all duty rotation and office hours schedules among staff members

• Advised building area's Hall Council board, which was made of residents with an interest in residence leadership

• Participated in bi-weekly meetings with the Department of Residential Life staff

• Participated as interviewer in the student RA recruitment process

• Explored and documented product requirements for a website platform migration

• Coordinated with US and UK product & engineering teams to define MVP scope and align priorities

• Supported product lead by translating business constraints into actionable documentation

• Served as subject matter expert for member website and assisted in resolving potential bugs

• Collaborated with product team's managers and engineers to support testing efforts

• Supported the user experience design of an integrated web based solution for Innovation and Advisory Services

• Developed wireframes, storyboards, and prototypes to clarify workflows for internal users

• Explored and created digital assets for potential mobile solution

• Collaborated with design lead to iterate on concepts and align solutions with business goals