☀️ Check out my portfolio at madi.to
I've been designing for six years, and the most valuable thing I've found in that time is my design process. I'm particularly passionate about goal-directed design processes.
Managing attentive and creative communication with our customers via email, chat, phone, screenshare, or webcast to answer questions, solve problems, and encourage engagement with our software
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Sharing the voice of the customer! I doggedly advocate for them within the company
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Demonstrating the value of our product; I show people how awesome it is and how it helps them meet their business objectives
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Enriching our self-service support library with help articles and training videos
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Troubleshooting and performing quality assurance, identifying bugs and other problems within Nutshell