One of thirteen to be selected for Citi Service Year, an opportunity for top incoming analysts to spend a year working at NYC-based nonprofit organizations
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Managed JIRA service desk, troubleshooting 50+ tickets per week
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Audited user accounts including Zoom Phone, Okta, Google Suite, and Adobe to remove redundancies, saving thousands of dollars in subscription costs
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Tutored K-5 students during weekly sessions in reading and literacy, focusing on key phonics concepts and comprehension skills
