# Maggi V. > Principal Product Designer Location: San Francisco Bay Area, United States Profile: https://flows.cv/maggi ## Work Experience ### Principal Product Designer @ Attentive Jan 2024 – Present | San Francisco Bay Area ### Senior Product Designer @ Attentive Jan 2021 – Jan 2024 | San Francisco Bay Area ### Senior Designer @ Definery Jan 2021 – Jan 2021 | Oakland, California, United States • Designed visual assets and experiences for a variety of different clients. Worked with industries including fintech, health tech, edtech, and more. • Collaborated with researchers, project managers, developers, other designers, and stakeholders on new products as well as improving current ones. • Other responsibilities include brand identity, marketing collateral, prototyping, illustration, and art direction. ### Experience Designer @ Definery Jan 2020 – Jan 2021 | Oakland, California, United States ### Associate Experience Designer @ Definery Jan 2019 – Jan 2020 | Oakland, California, United States ### Senior Designer @ Broadly Jan 2018 – Jan 2019 | Oakland, California, United States • Manage team of Web Designers in the Professional Services team • Facilitate the Professional Services training for new employees including Sales and Client Success team members • Conduct training sessions for continued education and professional growth within the Professional Services team • Provide support for escalations ### Web Designer @ Broadly Jan 2017 – Jan 2019 | Oakland, CA • Create and maintain responsive and mobile-friendly websites for small business owners • Logo design services for small businesses • Manage all Facebook ad campaigns for subscription clients • Create and manage custom e-mail campaigns • Assist other teams with graphic work as needed • Create branding assets and contribute to Broadly's style guide ### Design Intern @ ZeroCater Jan 2016 – Jan 2017 | San Francisco Bay Area • Assist Design and Marketing Teams with e-mail campaigns • Support all ZeroCater teams with design materials and collateral • Worked with Design and Vendor Team to redesign internal tools ### Senior Client Success Coordinator @ ZeroCater Jan 2014 – Jan 2017 | San Francisco Bay Area Client Management: • Manage top clients, including top 10 accounts across all 5 national offices • Monitor 200+ meals daily and alert customers of any potential lateness or issues • Support Operations team by contacting vendors for confirmations and real-time updates • Establish and maintain relationships with clients while managing their meals, budget, dietary restrictions and special requests • Quickly respond to client and vendor emails and calls, answering questions and fulfilling meal change requests • Work with vendors to build custom menus for special events, hackathons, and happy hours • Work in partnership with various vendors to confirm smooth and proper execution of meals to clients • Help implement a Review Tool/Process to document meal errors in order to reduce churn and maintain client retention Onboarding & Training: • Lead training sessions for new hires ensuring they are properly trained on our current policies, processes, and platforms in order to be successful at their role • Helped start and execute the mentorship program for new hires within the Client Success team • Helped develop and train the Support Team to manage daily deliveries and same-day issues ### Patient Advocate @ Paul Hom Asian Clinic Jan 2010 – Jan 2013 | Sacramento, CA The Paul Hom Asian Clinic is the oldest existing Asian clinic in the United States. • Provided technical interpretation, acting as a liaison between healthcare professionals and Cantonese-speaking patients • Measured vitals such as blood pressure, respiratory rate, and more • Assisted medical students and doctors with lab procedures such as blood draws, urinalyses, and vaccinations ## Education ### Bachelor of Arts (B.A.) in Psychology University of California, Davis ## Contact & Social - LinkedIn: https://linkedin.com/in/maggivoong - Portfolio: http://www.maggivoong.com --- Source: https://flows.cv/maggi JSON Resume: https://flows.cv/maggi/resume.json Last updated: 2026-04-13