• Conducted field-based research observing pedestrian, cyclist, and passenger interactions with autonomous vehicles.

• Identified behavioral patterns including hesitation, confusion, and trust-related responses in shared road environments.

• Synthesized findings into actionable UX insights to improve predictability and user understanding of autonomous systems.

• Proposed design opportunities for improving communication between autonomous vehicles and surrounding users.

• Conducted contextual inquiry with 18 clinicians to understand real-world navigation workflows in an EHR system.

• Interviewed 25 physicians and nurses to identify usability challenges in AI-assisted documentation and decision support tools.

• Identified navigation friction caused by module switching and information hierarchy issues.

• Designed a concept for AI-powered navigation recommendations to streamline clinician workflows.

• Created workflow diagrams demonstrating a reduction from 7 steps to 5 steps for common tasks.

• Designed intuitive mobile interfaces that enhanced user engagement and streamlined the shopping experience for beauty product customers.

• Collaborated with developers to implement responsive UI elements, improving application performance and cross-device compatibility.

• Conducted usability testing to identify pain points, resulting in refined workflows that increased user satisfaction and retention.

• Established design guidelines to ensure consistent branding and visual coherence across all mobile e-commerce touchpoints.