# Mai Moua V. > Senior Product Designer | Restaurant & Retail SaaS Systems Location: Sunnyvale, California, United States Profile: https://flows.cv/maimouav I’m a product designer based in the Bay Area with more than 5 years of experience designing web and mobile products that make complex workflows intuitive, fast, and impactful. My skills are in strategy, research, and system design across fintech, retail, and restaurants. Lately, I've been building AI-enabled products and rapid 0→1 prototypes that validate ideas quickly while maintaining strong UX foundations. Learn more about my work and projects from my portfolio: https://www.maimouavang.com ## Work Experience ### Senior Product Designer @ Unknown Jan 2020 – Present | Remote I partner with business owners and nonprofit organizations to redesign and optimize digital experiences that drive engagement, growth, and operational clarity. I’ve led end-to-end redesigns of WordPress + WooCommerce e-commerce platforms, improving user engagement and conversion through thoughtful restructuring of sitemap and information architecture to increase discoverability and usability. My work includes optimizing on-page SEO and localized content strategies to grow organic traffic, as well as redesigning checkout, shipping, and pickup workflows to reduce friction and build customer trust. Beyond core UX, I design branded graphics and marketing assets across web, email, and social channels to create cohesive, conversion-focused experiences. I also implement backend improvements and plugin integrations to support scalable operations. For nonprofits, I collaborate closely with stakeholders to refine donation flows, clarify messaging, and strengthen audience engagement. This work has contributed to measurable impact, including 37% year-over-year sales growth for a beverage e-commerce brand. ### UX Designer II @ NCR Voyix Jan 2022 – Jan 2025 At NCR Voyix, I led product design for enterprise restaurant SaaS tools supporting operators across labor compliance, inventory management, sales performance, and onboarding workflows. I designed and scaled complex configuration systems within Aloha Smart Manager, including labor rules, reporting, and scheduling, translating multi-jurisdiction overtime and premium regulations into usable, scalable interfaces. I also contributed to inventory and sales experiences to improve operational visibility, and refined onboarding flows to reduce setup friction for new locations and corporate administrators. Throughout, I partnered closely with product managers, architects, and engineering to balance usability improvements with architectural constraints and phased delivery timelines, proactively navigating trade-offs to prevent costly rework and change requests. ### Product Designer @ Fiserv Jan 2021 – Jan 2022 | Sunnyvale, California, United States Worked with the product design team to build a developer portal by meeting with stakeholders, created workflows and drafted high fidelity wireframes that contributed to the success of the product release Responsible for composing the portal’s copy such as emails, notifications, call-to-action-buttons, and homepage content and ensuring verbiage follows the company’s existing brand guideline Researched for the design system and reformatted Figma projects to ensure the design is streamlined seamlessly across teams. Ran moderated and unmoderated tests to ensure developer portal meets Nielson Norman Group’s usability heuristics guideline ### UX Researcher @ University of California, Davis Jan 2020 – Jan 2021 | Davis, California, United States Collaborated with the Financial Aid and Scholarships Office to research workflow pain points from their work management tool. Led user interviews and usability tests, translated findings into actionable insights and presented to leadership and developers. ### Financial Aid Specialist @ University of California, Davis Jan 2016 – Jan 2021 | Davis, California, United States Adjusted financial aid packages for undergraduate and graduate students based on funding eligibility. Provided financial aid advice and guidance to students and parents in person, online, and phone. Assisted in managing the Loan Program: loan reconciliation; updating and implementing loan procedures and policies; troubleshooting Direct Loans origination errors, issuing Emergency and Short Term loans; and managing loan applications. Processed tasks tied to Return of Title IV, Over Awards, Enrollment Change, Verification, Summer Packaging; Study Abroad, and Outside Scholarships. Reached out to students and parents via orientations, one-on-one sessions, Cash for College events ### Administrative Coordinator @ UC Davis Student Recruitment and Retention Center Jan 2013 – Jan 2014 | Davis, California, United States Managed a $36,000 budget by processing purchase order requests, reserving venues, and reconciling expenses on Microsoft Excel Coordinated two 3 days 2 nights student conferences, 250 attendee banquet, and weekly community events and student outreach activities Collaborated with student leaders to create and implement academic retention programs, conferences, cultural celebrations, and student outreach visits Provided training and mentorship to incoming employees and interns and worked with colleagues to improve department structure and policies Promoted the department’s services and resources to student organizations through various platforms ### Student Outreach Assistant @ UC Davis Early Academic Outreach Program Jan 2011 – Jan 2013 | Davis, California, United States Advised high school students on high school and A-G subject requirements, FAFSA, and ACT/SAT tests Participated in FAFSA workshops to assist students and parents by reviewing IRS tax forms, school transcripts, and answering questions about financial aid Coordinated logistical arrangements for programs, events, and campus outreach ### Cash Operations Assistant @ UC Davis Stores Jan 2011 – Jan 2011 | Davis, California, United States Worked at Main Campus Store and UC Davis Medical Center Store Managed transactions with customers using cash registers Resolved customer complaints, guided them, and provided relevant information Greeted customers when entering or leaving the store Tracked transactions on balance sheets and report any discrepancies Strong communication and time management skills ## Education ### Bachelor of Science - BS in Community and Regional Development University of California, Davis ### Certificate in User Experience and User Interface Design Designlab ### Study Abroad in Humanities and Social Science Fudan University ## Contact & Social - LinkedIn: https://linkedin.com/in/maim - Portfolio: https://maimouavang.com --- Source: https://flows.cv/maimouav JSON Resume: https://flows.cv/maimouav/resume.json Last updated: 2026-04-13