Developed backend registration system for luggage storage utilizing JavaScript, Node.js, MongoDB, and Jest, enabling

clients to register into system which saved 90% of the time per registration.

Built RESTful API with Node.js and Express to gather new customer information and store it within MongoDB.

Architected reservation system for Hostel to track guests’ stay, syncing reservations with spreadsheet and MongoDB

using ReactJS, Redux, Node.js, improving accuracy of each bed assignment by up to 30%.

Answered 50+ calls daily regarding general information about airline travel and worked directly with airport computer

systems to create and modify existing reservations.

Maintained excellent level of customer service to resolve hotel and customer queries over phone, via web chat, and

email and maintained accurate records of discussions or correspondence with clients.

Provided guidance to hotels in utilizing and optimizing Booking.com systems and served as a main contact for

appropriate departments to gain relevant information, resolve problems, or receive support