# Malaika Saini

> UX @ Google | Designing AI-Driven Solutions

Location: San Francisco, California, United States
Profile: https://flows.cv/malaika

## Work Experience
### User Experience Designer @ Google
Jan 2022 – Present | San Francisco Bay Area
Designing LLM-powered CRM and lead designer on AI-driven email composition tool for Google Ads sellers, enhancing their outreach and engagement capabilities.

### Head of Design @ FOOM
Jan 2022 – Present
Where foundational ideas become exceptional digital products.

We're a product design firm that partners with innovative companies to transform initial concepts into beautifully crafted, user-centric digital experiences.

We believe every great product starts with a simple idea, a sketch on paper. Our process honors that beginning, blending timeless design principles with modern technology to build products that are intuitive, engaging, and impactful.

Ready to bring your idea to life? Reach out to us on and let's start the conversation.

### Product Designer @ Cresta
Jan 2022 – Jan 2022 | San Francisco Bay Area
At Cresta, as a UX Designer focused on AI solutions, I played a pivotal role in designing and developing advanced AI tools tailored for call center agents.

• Shipped 3 features across the Director and Agent Ecosystem used by 7,000+ agents per day
• Pitched UX solutions for complex problems to PMs by generating detailed interactive prototypes
• Collaborated with 3 AI/ML engineers to understand the capabilities of the Machine learning models and translated them to design feasible features to promote offline collaboration between call centre agents and their managers.
• Translated research insights gathered from conversations between agent and visitor shadow sessions into meaningful action and presented 5 feature concepts.

### UX Designer @ Comcast
Jan 2021 – Jan 2022

### Founding Product Designer (Techstars'21) @ Ground
Jan 2021 – Jan 2021 | New York City Metropolitan Area
Ground was formerly known as Cheres (https://www.mycheres.com/)

### Leap App |  Career Guidance Platform (Founder & Lead UX Designer) @ Leap App
Jan 2021 – Jan 2021 | India
• Designed and developed Leap App, a research‑driven career guidance platform to address India’s 93% school counselling gap.
• Conducted primary & secondary research with students, parents, and educators to inform UX design and feature development.
• Pitched the concept to the National Career Services (NCS) team under the Ministry of Labour & Employment, exploring potential integration into national‑level career guidance initiatives.
• Created a scalable, multilingual, and student‑friendly interface to connect users with career pathways, skill assessments, and expert advice.

### Product Designer @ Stealth Startup
Jan 2020 – Jan 2020
•Championed redesign of the dashboard to improve user experience, applying intuitive navigation to maximize user engagement on chrome easily
•Used atomic design methodology to build a scalable design system in Figma 
•Governed the design of the visual layout for the dashboard with a consistent component library, ensuring close compliance with new branding policy
•Led UX research to discover core bottlenecks and suggested UX improvements accordingly
•Designed and documented flexible components to address a wide variety of use cases
•Worked closely with the developers to avoid any overlap of skills and developing a smooth design to the developer's handoff process

### User Experience Intern @ Doner
Jan 2020 – Jan 2020
• Led redesign of the UI/UX of Zyrtec email marketing template from scratch, yielding a 48.69% increase in CTA clicks after 2 months
• Incorporated feedback from stakeholders after user-testing initial revisions
• Architected 2 AR mobile filters, designing comprehensive User Experience for JBL’s experiential advertising campaign; quickly learned Spark AR to complete project efficiently
• Spearheaded the design of the web page UI and data visuals of 600 Rising’s #CommitToChange campaign on Doner’s website
• Crafted all social media content for Listerine & Tylenol; aligned brand goals/aesthetic with social content to meet business targets
• Collaborated with 5-member creative team to gather client requirements and develop user roadmaps and innovative solutions

### ART DIRECTOR’S - ASSISTANT @ Moksha Creative Services
Jan 2017 – Jan 2017 | New Delhi Area, India
• Championed redesign of e-commerce site to improve user experience, applying intuitive navigation to maximize user engagement
• Governed the design of the visual layout for the site with content and imagery, ensuring close compliance with branding policy
• Planned & produced identity design & branding content for production of TV ads, newspapers, magazines, ads, email campaigns
• Cooperated with marketing team to whiteboard ideas & brainstorm concepts around how B2C marketing can be creatively driven


## Education
### Bachelor of Fine Arts - BFA in Human Computer Interaction (HCI)
School of Visual Arts
Jan 2018 – Jan 2021

### Step By Step School, Noida


## Contact & Social
- LinkedIn: https://linkedin.com/in/malaika-saini-652b46181

---
Source: https://flows.cv/malaika
JSON Resume: https://flows.cv/malaika/resume.json
Last updated: 2026-03-25