Santa Clara, California, United States
⏫ Improving sign-up completion and increasing the number of users ‘getting started’ by conducting research, experience design, and visual design for the signup/ onboarding flow.
📈 Identified and improved revenue-impacting and customer-retaining features within Agora’s complex management console of 12 products, usage details, and billing information that are used by customers, globally by leading research, product strategy, information architecture, and interface design, prototypes, UI guidelines along with 2 other designers.
👩🏻💻 Coordinated with UX researchers, content strategists, developers, product owners, and customer-facing teams to understand the technical pieces and translate them to user-friendly interfaces for their customer-facing web product ecosystem.
💻 Improved the sign-up rate from the website home page through competitor research, wireframing, and UI/ visual design.