Mountain View, California, United States
During my one year in this role, I focused on both new experiences and enhancements needed to the existing experiences within the QuickBooks Payments space. A key initiative was the collaboration with the Shared Experiences team to launch a new, improved, and consistent ‘Sales and Get Paid’ app overview page in Fusion. This involved managing cross-functional stakeholders, influencing page framework decisions with customer insights and data, and rapidly delivering detailed designs, resulting in increased customer engagement. Additionally, I led the vision work for ‘Early merchant experience’ i.e. experience for users who have just signed up for payment and have not gotten paid yet. This included conducting discovery research, translating vision into concepts, and utilizing AI tools for synthesis, brainstorming, and visual creation to influence the roadmap. I also led and coached designers across several key areas during this period, including templates/customization of sales forms, invoice UI optimization and AI in invoicing.