# Manideep Koya > Sr AI/ML Engineer | NLP | Deep Learning | MLOps | AWS | Azure | Python | TensorFlow | PyTorch Location: Sunnyvale, California, United States Profile: https://flows.cv/manideep As a Sr AI Engineer at BCBS of North Carolina, I leverage over three years of experience in developing advanced AI/ML solutions. My expertise includes designing intelligent multi-agent systems using Azure OpenAI, integrating LLAMAIndex for decision-making, and implementing robust MLOps pipelines with AWS SageMaker to streamline model deployment. My work emphasizes creating fault-tolerant architectures with high availability and optimizing operational efficiencies by reducing production incidents. With a focus on scalable machine learning frameworks like TensorFlow, PyTorch, and Keras, I am dedicated to delivering innovative, reliable, and impactful AI technologies that drive organizational success. ## Work Experience ### Sr Al engineer @ BCBS of North Carolina Jan 2023 – Present • Developed an intelligent multi-agent system utilizing Azure OpenAI and LLAMAIndex for enhanced content analysis and decision-making. • Engineered a fault-tolerant architecture achieving 99.98% uptime and reduced production incidents by 76%. • Implemented a comprehensive MLOps pipeline with AWS SageMaker, cutting model deployment time from two weeks to three hours. ### Al/Ml @ Fidelity Investments Jan 2020 – Jan 2022 | North Carolina, United States • Developed and fine-tuned cutting-edge GenAI models for text and image generation, enhancing business applications. • Engineered a GenAI-powered knowledge assistant utilizing a semantic RAG architecture, achieving high accuracy in domain-specific queries. • Created a personalized fitness recommendation engine, improving user engagement and prediction accuracy through advanced machine learning techniques. ### Software Engineer @ Verizon Jan 2016 – Jan 2019 • Designed and delivered ML-driven banking solutions for customer analytics, risk assessment, and operational intelligence. • Developed predictive analytics models for customer churn and risk scoring using structured banking data. • Implemented CI/CD pipelines and established model monitoring to ensure reliability and compliance with regulations. ### Python Developer @ Wipro Jan 2014 – Jan 2015 • Designed and developed a comprehensive website UI using HTML, CSS, and JavaScript, enhancing user experience. • Developed both frontend and backend modules with Python on the Django framework, ensuring robust functionality. • Successfully migrated the Django database from SQLite to MySQL, maintaining complete data integrity throughout the process. ## Education ### Bachelor of Science - BSc in Computer Science St. Marys College ## Contact & Social - LinkedIn: https://linkedin.com/in/manideepkoya123 --- Source: https://flows.cv/manideep JSON Resume: https://flows.cv/manideep/resume.json Last updated: 2026-04-01