# Mansi Sugan > AI-Native Product Designer @Mercor | B2C Healthcare | MS HCI | I design products for complex, high-stakes environments. Location: San Francisco, California, United States Profile: https://flows.cv/mansisugan I’m a Product Designer focusing on improving lives through better digital experiences. I make systems feel human by listening closely, thinking structurally, and designing with care. I’m passionate about building products that genuinely help people, and I thrive in collaborative, human-centered design environments. Today at Mercor, I collaborate with a team of designers evaluating and training top industry AI models to understand product design quality and helping shape the next generation of AI-assisted interfaces. ## Work Experience ### Product Designer @ Mercor Jan 2025 – Present | San Francisco Bay Area Providing product design expertise to top industry AI-model. ### Product Designer @ Plutopal.ai Jan 2025 – Jan 2025 | San Francisco Bay Area • Led experience design for a B2C AI-powered e-commerce platform, owning 3 core feature flows across 43+ web and mobile screens in a fast-paced startup environment. • Built the design system from scratch, defining color, typography, 25+ components, variables, and tokens, reducing design-to-handoff time by ~30% and ensuring cross-platform consistency. ### UX Researcher & Designer @ Indiana University Jan 2023 – Jan 2025 | Indiana, United States •​ Led the research of an evidence-based AI conversational agent for pediatric cancer caregivers focused on generating contextually relevant and precise outputs to reduce reliance on non-clinical information sources. •​ Collaborated cross-functionally to align UX with complex LLM pipeline and RAG workflow constraints ensuring technical feasibility. •​ Conducted and synthesized mixed-methods research, including surveys, interviews, and usability testing by recruiting 15 participants to validate the design solution and presented 20+ design findings to stakeholders to define product strategy. •​ Designed and iterated high-fidelity prototypes, integrating EHR-based personalization and refining interaction flows, which achieved 80% positive user feedback and boosted trust in AI-delivered healthcare information. ### Product Designer @ GravityDrive Jan 2024 – Jan 2025 | Fishers, IN • Delivered high-fidelity prototypes for an B2B supply chain management platform, driving 70% improvement in operational efficiency by replacing manual scheduling, routing, and inventory tracking with AI automation. • Led user research; 8 competitive analyses, 48 survey responses, and 18+ hours of contextual observations with PMs and field crews, translating findings into product strategy. • Mapped end-to-end journeys for key personas to surface critical pain points and align user needs with business goals, securing stakeholder buy-in. • Documented detailed UX design specs; annotating user flows, iterations, and rationale, ensuring traceability and reducing feedback loop cycles by 20%. ### UX - Web Content Strategy @ Reingold, Inc. Jan 2024 – Jan 2024 | Alexandria, VA • Improved discoverability of critical resources in the U.S. Department of VA site through a UX audit and presenting design recommendation to the stakeholders leading to successful implementation, resulting in a 3.3M+ website visits and +78% engagement. • Simplified website navigation for 1.6M+ residents by optimizing site maps for 8 departments of City of Phoenix, aligning user research data with design decisions. • Restructured Information Architecture and led a UX audit of St. Jude Hospital's 280+ webpages, resolving 110+ UI and content inconsistencies by aligning with the existing design system. • Collaborated with design, research, content and marketing teams in Agile sprints via Jira, documenting in Confluence, running design critiques, and aligning project goals. ### User Experience Designer @ ConvergePoint Jan 2022 – Jan 2022 | Chennai •​ Revamped an employee intranet portal, resolving four critical usability issues and reducing task completion time by 12%, directly improving daily workflows for over 100 employees. •​ Facilitated seamless design-to-development handoffs in Figma to developers that reduced front-end development time by 15%. ## Education ### Master of Science - MS in Human Computer Interaction Indiana University Indianapolis ### Bachelor of Technology - BTech in Computer Science SRM Institute of Science and Technology (SRMIST) ## Contact & Social - LinkedIn: https://linkedin.com/in/mansisugan - Portfolio: https://mansisugan.com --- Source: https://flows.cv/mansisugan JSON Resume: https://flows.cv/mansisugan/resume.json Last updated: 2026-04-13