• Led digital transformation of 40+ year legacy lab operations — redesigning workflows, building automation layers, and training 30+ analysts through full parallel system migration.

• Built automation tools that reduced sample processing from hours to seconds, eliminating manual calculation errors before results reach clients and regulatory bodies.

• Designed data pipelines converting raw instrument outputs into standardized, validated datasets across reporting and downstream system integrations.

• Drove stabilization of enterprise LIMS platform — validating database structures, calculation logic, and reporting workflows across live operations.

• Translated complex business workflows into system logic and configurations, aligning platform capabilities with real operational requirements.

• Collaborated across lab teams, developers, and vendors to resolve system gaps and standardize processes at organizational scale.

• Built deep knowledge of legacy lab workflows, identifying critical process gaps that directly informed the organization's digital transformation roadmap.

• Led user research and usability analysis across B2B and B2C enterprise products, translating findings into design decisions that improved adoption and engagement.

• Designed wireframes, prototypes, and high-fidelity UI systems aligned with scalable design standards.

• Bridged design and engineering teams to ensure implementation fidelity and real-world usability.

• Delivered end-to-end UX solutions for startups and small businesses — user research through final UI — translating business needs into intuitive digital experiences.